Title Processor And Quality Assurance Specialist

Overview

We are looking for a detail-oriented specialist to manage the accurate and timely processing of vehicle titles while ensuring strict data integrity. You will handle end-to-end title workflows, provide responsive customer support, and conduct rigorous quality assurance checks to maintain compliance with regulatory standards.

Schedule:

• Monday to Friday | 8:00am to 5:00pm EST (40 hours per week)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities:

Title Processing:

• Timely Processing: Adhere to SLA (3 business days end-to-end process). Aim to process a minimum of 15 titles per day.
• Source Management: Efficiently manage title work received from mail, email, and customer portals.
• Documentation: Maintain accurate and up-to-date documentation for all title processing activities.

Customer Service:

• Customer Communication: Assist in answering customer inquiries via portal and email.
• Email Responsiveness: Acknowledge receipt of all customer emails on the same day they are received.
• Status Updates: Respond to customer status emails within 1 business day.

Compliance & Rejection Management:

• Rejection Minimization: Strive to minimize title rejections by adhering to established procedures and staying informed about regulatory changes.
• Cheat Sheet Maintenance: Regularly update and maintain cheat sheets with the latest requirements.
• Rejection Follow-Up: Follow up on rejections regularly.

Quality Assurance (QA):

• Data Accuracy: Conduct thorough quality assurance checks on data entered into various systems to ensure accuracy and consistency.
• System Validation: Verify data integrity across multiple platforms and databases.
• Compliance Verification: Ensure all title processing and customer service activities comply with relevant regulations, including KYC and other compliance requirements.
• Error Identification: Identify and document data discrepancies, errors, and compliance issues.
• Reporting: Generate and maintain QA reports and metrics.
• Process Improvement: Recommend and implement process improvements to enhance data accuracy and compliance.
• Regulatory Updates: stay up to date on all compliance and regulatory changes.
• System Proficiency: Must be able to learn and utilize multiple software systems.

Requirements

• Proven experience in Quality Assurance (QA), compliance, and Know Your Customer (KYC) procedures.
• Strong understanding of title processing and related regulations.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency in using computer systems and databases.
• Ability to learn new software quickly.
• Ability to work independently and as part of a team.
• Ability to problem solve.

Preferred Qualifications:

• Experience in the automotive industry or related field. (Preferred but not required)
• Familiarity with DMV regulations and title processing procedures. (Preferred but not required)

Technical Requirements:

• Candidates must have a dual-monitor setup and use a Windows device.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.

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