Tenancy Team Coordinator

Job Role Summary/Overview

The Tenancy Team Coordinator provides administrative, operational, and customer-service support to the Tenancy Management team. Under the direction of the National Tenancy Manager, this role is responsible for monitoring and administering Monday.com boards to ensure the team provides timely responses to tenant enquiries, complaints management and service requests. This function is essential in supporting a positive experience for tenants, landlords, and both internal and external stakeholders. The role assists the National Tenancy Manager by ensuring tenancy processes are completed accurately and efficiently in accordance with agreed policies and procedures.

Job Highlights

• Paid Hours per Week: 40
• Schedule: Monday to Friday, 9:00am - 6:00pm, with 1 hour unpaid break | Sydney, AU Time
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Provide secretarial support to the Complaints Resolution Team and proactively manage the Complaints Management Board.
• Monitor, report, maintain accurate records in Tenancy Team Monday.com boards - daily / weekly.
• New Agreements
• Breaches
• Vacancies
• Voids
• Safety & Risk
• Assist the National Tenancy Manager in coordinating communication with internal and external stakeholders and providing tenancy updates as required.
• Assist the National Tenancy Manager with preparing reports, correspondence, and data for management and stakeholders.
• Under the guidance of the National Tenancy Manager Provide timely, professional responses to tenants, landlords, contractors, and internal team as instructed.
• Contribute to continuous improvement of tenancy processes and systems.
• Act as a first point of contact for tenant enquiries by monitoring the housing@enlivenhousing.com.au inbox and escalate matters as required.
• On a requested basis, support rent reviews, arrears management, and reporting in the absence of Tenancy Officers (e.g. annual leave, limited capacity, staff change).
• Assist with scheduling inspections, meetings, and contractor visits for Tenancy Team as in the absence of tenancy officers.
• Support tenancy officer with administrative tasks related to repairs, maintenance, and operations when their capacity is limited.

Requirements

• Strong administrative and organisational skills - required
• Ability to interpret tenancy documentation and basic legislative requirements - desirable
• Proficiency in Microsoft 365 applications, CRM (Monday.com) and property management software – required
• Previous experience in administration, customer service, or coordination roles.

Desirable

• Experience in property, facilities, or tenancy management.
• Knowledge of relevant tenancy legislation.
• Certificate or qualification in property or business administration (preferred but not essential)

Independent Contractor Perks

• Health Insurance for eligible locations
• Permanent work from home
• Immediate hiring

Reminder:

• Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, prescreening assessment, and technical check of your computer/device.

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