Telephony Project Coordinator Healthcare AI

Overview

We are seeking a highly organized Telephony Project Coordinator to support a fast-growing healthcare AI company. This role plays a critical part in modernizing healthcare communications by coordinating telephony systems and ensuring seamless AI integration for medical practices nationwide.

Job Highlights

Number of Paid Hours Per Week: 40 hours

Schedule: Full-time, Eastern Standard Time (EST) business hours

Work Arrangement: Work from home

Contract: Independent Contractor

Client Timezone: Eastern Time (East Coast)

Independent Contractor Perks

• Permanent work-from-home setup
• Immediate hiring
• Steady full-time freelance role
• Exposure to cutting-edge healthcare AI technology
• Opportunity for pay increases based on performance and experience
• Clear project ownership with room for growth

Client Overview

The client is a fast-growing healthcare AI company revolutionizing how patients connect with healthcare providers. They partner with medical practices across the U.S. to integrate AI at the top of phone systems, improving patient experience and streamlining communication. The company operates in a high-growth environment with strong expansion opportunities in the healthcare sector.

Responsibilities

• Manually call healthcare provider phone numbers to navigate and document complete phone tree structures
• Create detailed diagrams and workflows mapping each provider’s telephony system
• Coordinate directly with telephony vendors to establish AI integration
• Maintain consistent follow-ups with vendors to ensure timely implementation
• Provide regular project updates via Slack and email
• Proactively flag technical issues, delays, or roadblocks
• Manage timelines and coordinate between healthcare providers and telephony vendors
• Obtain and manage DIDs (Direct Inward Dialing numbers) and other technical setup requirements

Requirements

• Hands-on experience with telephony systems (RingCentral or similar platforms preferred)
• Strong project management and organizational skills
• Excellent phone communication skills with a confident, professional presence
• High attention to detail when mapping complex phone tree structures
• Ability to persistently follow up and be assertive with vendors
• Bonus: Experience in healthcare environments or medical practice workflows
• Bonus: Call center experience and understanding of telephony best practices

Side Note

Since this is a permanent work-from-home position and the arrangement is that of an Independent Contractor, candidates must have their own computer and reliable internet connection. Contractors are responsible for their own benefits and taxes. Professional fees are hourly and may vary based on performance during the application process.

Reminder

Apply directly through the link provided. You will be redirected to the client’s career site to complete the initial requirements, including pre-screening assessment questions, a technical check of your computer, and a voice recording.