Telehealth Platform Support Specialist

Schedule:

• Schedule 1: Monday to Friday 7am to 4pm CT
• Schedule 2: Monday to Thursday and Sunday 10pm to 7am CT
• Schedule 3: Monday to Wednesday 2pm to 11pm/ Saturday and Sunday 7am to 4pm CT
• Schedule 4: Thursday to Monday 2pm to 11pm CT
• Schedule 5: Tuesday to Saturday 10pm to 7am CT
• 40 hours per week with 24⁄7 coverage rotation
• Client timezone: CT (Texas)

Client Overview:

A growing healthcare technology company revolutionizing long-term care through an innovative HIPAA-compliant telehealth platform. They connect nurses, doctors, and patients across multiple nursing home facilities, expanding rapidly from initial locations to serve a broader network of care providers. The team values long-term relationships, professional growth, and maintains a collaborative, fun work environment.

Job Description:

You’ll be the frontline hero ensuring seamless healthcare delivery for nurses and doctors caring for elderly patients in nursing homes. This unique hybrid role combines your medical expertise with technical support skills, allowing you to directly impact patient care while growing your knowledge in healthcare technology and telehealth solutions. You’ll work with a supportive team that invests in your development and offers comprehensive training in medical software, telehealth platforms, and elderly care management.

Responsibilities:

• Provide tier-one technical support for nurses and clinicians using the telehealth platform (Training can be provided as software is easy to use).
• Troubleshoot app functionality including video calls, photo uploads, and system connectivity through screen sharing
• Escalate complex technical issues to tier-two support when necessary
• Perform care coordination tasks including opening and closing patient charts
• Create and maintain care plans for elderly patients in nursing home settings
• Archive patient data and manage patient transitions during discharges and transfers
• Support platform integration with electronic medical record systems like Point Click Care
• Document user issues and create requirement specifications for system improvements
• Assist with onboarding new healthcare facilities to the platform
• Provide medical scribing support for clinical documentation when needed

Requirements

• Medical background (RN, Medical Assistant, Medical Coder, or similar healthcare experience)
• Strong customer service and communication skills for working with healthcare professionals
• Basic IT troubleshooting abilities and comfort with technology
• Experience with or willingness to learn screen sharing and remote support tools
• HIPAA compliance knowledge or eagerness to obtain certification
• Proficiency in English for communicating with US-based healthcare teams
• Bachelor’s degree preferred
• Bonus if you have experience with electronic medical records or telehealth platforms
• It helps if you’re comfortable working in a 24⁄7 support environment with shift rotations

Why Join This Team?

• Remote work flexibility with comprehensive training and development opportunities
• Direct impact on patient care and healthcare delivery in underserved communities
• Growth potential into more technical roles including coding and system development
• Collaborative international team with proven long-term career advancement
• Comprehensive benefits including health insurance and professional development support
• Opportunity to expand expertise in cutting-edge healthcare technology and telehealth

Benefits

Independent Contractor Perks:

• HMO coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

Apply now. Start helping.

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Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.