Technical Support Specialist Managed Services

Job Overview

We are seeking an experienced IT Support Specialist (Tier 1–Tier 2) to serve as the technical backbone for a growing Managed Service Provider (MSP). In this role, you will support multiple client businesses, resolve real-world IT challenges, and build strong client relationships. You’ll work independently while collaborating directly with leadership, making a measurable impact on both client satisfaction and company growth.

Client Overview

Join a growing Managed Service Provider supporting diverse businesses across multiple industries. This small but ambitious company is scaling rapidly and looking for strong technical talent to help drive expansion. You’ll work directly with the business owner in a collaborative environment where your contributions directly influence client success and operational growth.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM Pacific Time (British Columbia, Canada), with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job
• Health Insurance Coverage for eligible locations

Responsibilities

• Provide comprehensive IT support to multiple business clients across various industries
• Handle technical troubleshooting and problem resolution for diverse client environments
• Communicate directly with clients via phone to diagnose and resolve technical issues
• Manage day-to-day technical operations across multiple client accounts
• Support MSP operations with a strong focus on client satisfaction
• Work independently to prioritize and resolve technical problems efficiently
• Collaborate directly with business leadership to ensure smooth operations
• Maintain detailed documentation and uphold client communication standards

Requirements

• 3–5 years of IT support experience with strong troubleshooting skills
• Excellent English communication skills, especially for phone-based client interactions
• Experience working in a Managed Service Provider (MSP) environment strongly preferred
• Technical competency aligned with Tier 1 to Tier 2 support levels
• Ability to work independently while managing multiple client relationships
• Strong problem-solving skills and client service orientation
• Reliable internet connection and proper remote work hardware setup

Qualifications

• Experience supporting diverse business environments
• Comfortable adapting to different client systems, tools, and workflows

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to complete your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.