Technical Support And Floor Plan QA Specialist

Overview

Manage a complex processing pipeline to ensure high-quality floor plan deliverables by bridging the gap between raw scan data and finished architectural products. You will diagnose technical failures, provide actionable feedback to design teams, and act as a critical liaison for development to improve automated processing.

Schedule:

• Monday - Friday, 9:00 AM - 5:00 PM Sydney, with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Diagnose & Troubleshoot: Review scan data to identify why captures appear incomplete, distorted, or lack proper coverage
• Reprocess Scans: Use admin portals and CLI tools to reconfigure and re-run failed scans for optimal results
• Customer Guidance: Translate technical scan failures into user-friendly advice for customers on proper techniques to improve future scan quality
• Design Team Advice: Work closely with the design team on how they can achieve the desired outcome for floor plan creation when a scan may or may not require reprocessing
• Development Team Liaison: Transform recurring technical hurdles into structured feedback for the development team to improve automated processing
• Pipeline Management: Monitor orders to ensure they meet delivery deadlines, proactively managing delays with the design and customer service teams
• Rapid Amendments: Perform quick floor plan edits (Illustrator/Photoshop) to ensure short turnaround times for urgent customer requests
• Knowledge Base: Maintain a living library of common scan issues and resolutions
• Performance Tracking: Deliver fortnightly reports analyzing order delay issues, common failure points, and amendment error volumes to recommend continuous improvements

Requirements

• Proven experience in technical troubleshooting or technical support roles
• Proficiency in Adobe Illustrator and Photoshop for quick graphic amendments
• Experience working with admin portals and a comfort level using CLI (Command Line Interface) tools
• Strong analytical skills with the ability to produce detailed performance reports
• Excellent communication skills to translate complex technical issues into simple instructions for customers
• Reliable internet connection and a workspace suitable for focused technical work

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.

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