Technical Support Analyst Associate

Department: Customer Support

Location: Remote

Description

As an Associate Technical Support Analyst, you will be part of Infor’s Global Support team, providing exceptional front-line technical assistance for our industry-leading software applications. You’ll be a key player in helping customers maximize the value of their Infor solutions by resolving issues, identifying workarounds, and collaborating with internal teams to ensure long-term customer success. This is a great opportunity for early-career professionals with a passion for technology, problem-solving, and delivering outstanding customer experiences.

A Typical Day In The Life Includes

• Respond to incoming support requests via Infor’s case management system, email, and other support channels.
• Troubleshoot technical issues related to Infor applications, configurations, and environments.
• Escalate complex or critical cases to senior analysts or development teams, ensuring clear documentation of the issue.
• Partner with cross-functional teams, including Product Development, Cloud Operations, and Consulting, to drive resolutions.
• Maintain detailed and accurate case documentation to support knowledge sharing and customer transparency.
• Stay current on product updates, enhancements, and industry best practices through continuous learning and training.
• Contribute to the creation of knowledge base articles, FAQs, and self-help guides.
  
  

Basic Qualifications

• Analytical and troubleshooting experience.
• Experience with relational databases, SQL queries, and web technologies (HTML, XML, APIs).
• Have a customer-centric mindset with experience solving complex problems.
  
  

Preferred Qualifications

• Experience with ERP, HCM, or other enterprise applications.
• Experience of ITIL practices or support ticketing systems (e.g., Zendesk, Salesforce, Jira).
• Experience with scripting or programming skills (Like Python, PowerShell, etc.).
  
  

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor. You may access our privacy policy here.

US Only

This employer uses E-Verify. Please visit this website for additional information.

E-Verify Illinois: Click here, aquí, or tu

---