Systems Engineer Permanent WFH 4-Day Workweek Day Shift

Systems Engineer (Permanent WFH | 4-Day Work Week | Day Shift)

Location: Remote – Philippines

Schedule: 9:00 AM – 9:00 PM PH Time | 4-day compressed work week

Workdays: Thursdays to Sundays

During the training period, candidates must work during the evening shift.

About The Role

This role is designed for systems-level IT professionals who have progressed beyond basic helpdesk support and are comfortable troubleshooting across endpoints, cloud services, and core infrastructure in live U.S. client environments.

As a Systems Engineer at Safari Micro, you will support U.S.-based end users in live production environments. You’ll be expected to think critically, communicate clearly, and take ownership of issues from diagnosis through resolution.

This is not an entry-level or trainee role. It is best suited for professionals who can explain why they took a particular troubleshooting approach—not just what they did.

You will work directly with senior U.S. engineers and report to our VP of Technical Services, gaining hands-on exposure to Microsoft cloud, networking, and enterprise IT systems—while working permanently from home on a day shift.

About Safari Micro

Safari Micro is a U.S.-based managed service provider and value-added reseller founded in 1997 and headquartered in Chandler, Arizona. We support businesses, schools, and government agencies across the U.S.

As we expand our Philippines-based IT Support Team, we are looking for professionals who value clarity, accountability, and high standards in both communication and execution.

What You’ll Be Doing

• Provide systems-level technical support via phone and email to U.S.-based end users
• Troubleshoot issues across Microsoft environments (Windows 10/11, Microsoft 365, Azure)
• Diagnose and resolve problems involving servers, networks, endpoints, and applications
• Go beyond scripted fixes by analyzing ambiguous or incomplete problem statements
• Document troubleshooting steps, decisions, and outcomes clearly in ticketing systems (ConnectWise)
• Escalate complex issues to senior engineers with structured notes and context
• Assist with Azure, Intune, AVD, endpoint management, and backup solutions
• Manage multiple tickets and priorities in a deadline-driven MSP environment
  
  
  
  

Who We’re Looking For (Non-Negotiables)

• Exceptional English communication skills, written and spoken You should be able to explain a technical issue or resolution in 2–3 clear sentences that a U.S. end user can immediately understand.
• 4+ years of hands-on IT support experience MSP or enterprise IT experience is strongly preferred.

Demonstrated experience supporting:

• Windows 10/11
• Microsoft 365
• Azure or cloud-based services
• Remote support tools
• Working knowledge of networking fundamentals (DNS, DHCP, VPNs, firewall troubleshooting)
• Strong sense of ownership: responsive, dependable, and documentation-driven
  
  

This Role Is Likely Not a Fit If You

• Are looking for an entry-level, trainee, or career-switching role
• Have limited experience communicating directly with international users
• Are uncomfortable working in English for the entire shift
• Prefer scripted support with minimal troubleshooting responsibility
  
  

Nice to Have

• Industry certifications (Microsoft, Cisco, Fortinet, etc.)
• Experience with backup solutions such as Veeam or Datto
• Exposure to Windows Server, SCCM, AVD, or cloud IaaS/PaaS environments
  
  

Note: If your technical foundation is solid and your English communication is strong, we are open to developing deeper technical skills over time.

Compensation & Benefits

💵 Competitive pay, based on your experience and technical depth

🖥️ Permanent work-from-home setup with company-provided equipment

🏦Mandatory government benefits + 13th month pay

🏥HMO (w/1 dependent)

🏖️ 15 days of PTO/year + 1 Birthday Leave

🎓 Paid certifications + hands-on training aligned to your career goals

🎁Year-end performance bonus

To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn.

---