Systems Engineer Permanent WFH 4-Day Workweek Day Shift

Systems Engineer (Permanent WFH | 4-Day Work Week | Day Shift)

Location: Remote – Philippines   

Schedule: 9:00 AM – 9:00 PM PH Time | 4-day compressed work week   

Workdays: Thursdays to Sundays  

During the training period, candidates must work during the evening shift.

About the Role 

This role is designed for systems-level IT professionals who have progressed beyond basic helpdesk support and are comfortable troubleshooting across endpoints, cloud services, and core infrastructure in live U.S. client environments. 

As a Systems Engineer at Safari Micro, you will support U.S.-based end users in live production environments. You’ll be expected to think critically, communicate clearly, and take ownership of issues from diagnosis through resolution.  

This is not an entry-level or trainee role. It is best suited for professionals who can explain why they took a particular troubleshooting approach—not just what they did. 

You will work directly with senior U.S. engineers and report to our VP of Technical Services, gaining hands-on exposure to Microsoft cloud, networking, and enterprise IT systems—while working permanently from home on a day shift. 

About Safari Micro 

Safari Micro is a U.S.-based managed service provider and value-added reseller founded in 1997 and headquartered in Chandler, Arizona. We support businesses, schools, and government agencies across the U.S. 

As we expand our Philippines-based IT Support Team, we are looking for professionals who value clarity, accountability, and high standards in both communication and execution. 

What You’ll Be Doing 

• Provide systems-level technical support via phone and email to U.S.-based end users 

• Troubleshoot issues across Microsoft environments (Windows 10/11, Microsoft 365, Azure) 

• Diagnose and resolve problems involving servers, networks, endpoints, and applications 

• Go beyond scripted fixes by analyzing ambiguous or incomplete problem statements 

• Document troubleshooting steps, decisions, and outcomes clearly in ticketing systems (ConnectWise) 

• Escalate complex issues to senior engineers with structured notes and context 

• Assist with Azure, Intune, AVD, endpoint management, and backup solutions 

• Manage multiple tickets and priorities in a deadline-driven MSP environment  

Who We’re Looking For (Non-Negotiables) 

• Exceptional English communication skills, written and spoken 
  You should be able to explain a technical issue or resolution in 2–3 clear sentences that a U.S. end user can immediately understand. 

• 4+ years of hands-on IT support experience 
  MSP or enterprise IT experience is strongly preferred. 

• Demonstrated experience supporting: 
  • Windows 10/11 
  • Microsoft 365 
  • Azure or cloud-based services 
  • Remote support tools 

• Working knowledge of networking fundamentals (DNS, DHCP, VPNs, firewall troubleshooting) 

• Strong sense of ownership: responsive, dependable, and documentation-driven 

This Role Is Likely Not a Fit If You: 

• Are looking for an entry-level, trainee, or career-switching role 

• Have limited experience communicating directly with international users 

• Are uncomfortable working in English for the entire shift 

• Prefer scripted support with minimal troubleshooting responsibility 

Nice to Have 

• Industry certifications (Microsoft, Cisco, Fortinet, etc.) 

• Experience with backup solutions such as Veeam or Datto 

• Exposure to Windows Server, SCCM, AVD, or cloud IaaS/PaaS environments 

Note: If your technical foundation is solid and your English communication is strong, we are open to developing deeper technical skills over time. 

Compensation & Benefits

💵 Competitive pay, based on your experience and technical depth 

🖥️ Permanent work-from-home setup with company-provided equipment 

🏦Mandatory government benefits + 13th month pay

🏥HMO (w/1 dependent)

🏖️ 15 days of PTO/year + 1 Birthday Leave

🎓 Paid certifications + hands-on training aligned to your career goals

🎁Year-end performance bonus

To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn.