Support Project Manager - Contractor

Support Project Manager - Contractor

• Accountable for accurate, on-time completion of assigned tasks within the shift
• Escalates blockers or issues to the in-house shift lead or Senior PM as appropriate
• Does not carry shift lead authority or team-level escalation responsibility
• Operates within a clearly defined task scope agreed upon per engagement

CORE RESPONSIBILITIES

Task Execution

• Execute assigned PM support or coordination tasks accurately within the shift
• Follow task briefs and guidelines provided by the Senior PM or in-house shift lead
• Complete deliverables within agreed timelines and flag blockers proactively
• Maintain clear task logs and update status as required

Escalation Handling

• Escalate blockers directly to the in-house shift lead or Senior PM as directed
• Document escalations and resolutions for Senior PM visibility and audit trail

Quality Control Support

• Support QC activities during the shift as needed for both tracks
• Apply QC at the task level as directed; flag issues upward to shift lead

Communication & Coordination

• Maintain clear communication with the Senior PM during and after the shift on all notable events
• Provide task status updates to the shift lead or SPM as required

SKILLS & COMPETENCIES

Shift Operations & Task Management

• Ability to manage multiple moving parts across a shift without losing visibility
• Strong task prioritization and traffic management skills (In-House emphasis)
• Familiarity with production workflows and task management tools
• Comfortable working with urgency and maintaining composure under shift pressure

Communication & Coordination

• Clear, professional written communication, particularly for handoff notes, shift logs, and escalation reports
• Ability to relay information accurately and concisely between layers of the team
• Proactive in flagging issues without waiting to be asked

Problem-Solving & Judgment

• Freelance: Exercises judgment within the task scope; escalates rather than improvises outside it
• Stays calm and methodical in escalation scenarios

Quality Awareness

• Working knowledge of QC standards and review processes
• Attention to detail in reviewing or executing production output during the shift
• Consistent application of quality standards set by the Senior PM