Student Experience Officer RTO Coordinator

Job Description:

We are seeking a proactive and highly organized Student Experience Officer / RTO Coordinator to support the operations and student engagement functions. This role is ideal for a candidate with strong administrative, communication, and customer service skills who is passionate about delivering a positive student experience.

The successful candidate will play a key role in managing student enquiries, supporting enrolments, maintaining accurate records, and ensuring smooth day-to-day coordination across student support and administrative activities.

• Manage incoming and outgoing telephone calls, including lead enquiries, attendance follow-ups, student support calls, and general communications.
• Respond to and manage email correspondence in a timely and professional manner.
• Monitor and manage social media inboxes, responding to prospective student enquiries and directing leads appropriately.
• Provide chat support to prospective students and assist with course-related enquiries.
• Maintain and update student records, including USI (Unique Student Identifier) information and related administrative documentation.
• Prepare and maintain weekly and monthly lead generation and conversion reports.
• Conduct follow-up activities and re-engagement campaigns for inactive or lost leads.
• Coordinate and schedule meetings, including calendar management and meeting logistics.
• Record, prepare, and distribute meeting minutes and action items.
• Assist with enrolment administration and student engagement activities.
• Maintain accurate records within CRM and student management systems.
• Support continuous improvement initiatives by identifying trends and providing administrative insights through reporting.
• Liaise professionally with students, trainers, and internal stakeholders.
• Perform ad hoc administrative duties and additional tasks as required to support business operations.
  

• Previous experience in an administrative, student support, customer service, or RTO coordination role is highly preferred.
• Familiarity with Australian RTO environments, student management systems, or education administration is advantageous.
• Excellent verbal and written communication skills.
• Strong customer service and relationship management abilities.
• High attention to detail with excellent organizational and multitasking skills.
• Comfortable managing phone-based enquiries and student communications.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work independently in a remote environment while managing competing priorities.
• Strong problem-solving skills and a proactive attitude.

Benefits:

Opportunity for 100% remote work.

Competitive compensation package.

Access to advanced legal research and practice management tools.

If you are passionate about leveraging your expertise for the growth of top-tier firms and advancing your professional trajectory, apply now!

Note: Only shortlisted candidates will be contacted for further discussions.

• Teams Squared is an equal opportunity employer, valuing diversity and inclusivity.