Staff Services Partner

About the Job

Step into a key role as one of our esteemed Staff Services Partner, bridging the Company, Clients, and remote staff to achieve seamless collaboration and operational success. With a strategic focus on driving revenue growth, this position ensures remote team performance aligns with contractual commitments, delivering measurable results. As a workflow and technical process expert, this role is essential in optimizing operational efficiency and strengthening business partnerships.

Job Highlights

• Paid Hours per Week: 40 hours

Schedule: Monday to Friday, this role requires flexibility to work one of the following shifts, based on business needs (all Manila time):

• 3PM-12AM
• 8PM-5AM
• 11PM-8AM

Contract: Independent Contractor

• Candidates must have their own computer and a reliable internet connection.
• You will be responsible for handling taxes and benefits independently.

Perks:

• Enjoy a permanent work-from-home setup
• Health Insurance after 90 days
• Immediate hiring

Responsibilities

Onboarding

• Monitor the Onboarding Pipeline to ensure a seamless transition at every stage.
• Ensure staff have a clear understanding of contract terms at the start of each assignment.
• Collaborate with the Client Services team on the staff’s first day.
• Support the onboarding team as needed.

Operations

• Conduct first and third-month discussions with staff, providing support as necessary.
• Document and address staff concerns promptly and accurately.
• Respond to staff queries through the Staff Services Helpdesk.
• Monitor, review, and approve staff time logs for each assignment.
• Collaborate with the Client Services team to maintain the quality of service delivery.
• Provide recommendations for process improvements to enhance efficiency.
• Stay informed on voluntary benefits available to independent contractors.

Offboarding

• Conduct offboarding discussions to ensure proper notification.
• Guide staff through the offboarding process and coordinate with the offboarding team.
• Assist with post-offboarding concerns.

Other or Special Tasks

• Assist in preparing and monitoring client-requested reports.

Requirements

Experience & Skills

• Minimum of 2 years of experience in remote staff management, HR operations, or a related administrative role
• Demonstrated experience in end-to-end onboarding and offboarding processes
• Proven ability to monitor staff time logs, conduct regular check-ins, and support employee engagement initiatives
• Proficiency in workflow and project management tools (e.g., Zoho, HubSpot, Monday.com, etc.)
• Ability to recommend and implement process improvements to enhance team efficiency and effectiveness

Preferred Qualifications

• Experience supporting independent contractors or remote teams in a BPO or outsourcing setup
• Familiarity with client-facing collaboration and reporting tasks