Spanish Bilingual Customer Support Representative

This is a remote position.

Overview



We are looking for a highly confident and intelligent Spanish Bilingual Customer Support Representative to join our team. This role is crucial for client communication, requiring a professional who can effortlessly engage with clients over the phone and demonstrate a high aptitude for learning and problem-solving.

Schedule: Monday to Friday, 9am to 5pm Eastern with a 30-minute paid break

Responsibilities

• Answer a high volume of incoming phone calls with confidence and intelligence, providing exceptional client support and service in both English and Spanish.
• Engage with clients over the phone to confirm upcoming medical appointments and consultations.
• Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates.
• Document all client interactions, appointment confirmations, and notes accurately and promptly in the legal software (Smart Advocate).
• Coordinate appointment scheduling and rescheduling efficiently as needed.
• Maintain accurate and detailed records of all client communications with timestamps and comprehensive notes.
• Perform general administrative and clerical tasks to support the legal team and ensure smooth office operations.
• Easily understand and execute instructions from the team with minimal supervision.