Software Engineer CX Automation

Work options: Remote

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Who are we?

Humanforceʼs vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who You Are

We’re looking for a curious and motivated Software Engineer who enjoys solving problems and creating smart, simple automations that make work easier. You’ll join our newly formed Automation squad, helping to build tools and features that enhance Humanforce’s internal customer experience, automation, and AI initiatives.

You’ll collaborate closely with experienced engineers, product managers, and our Applied Intelligence and Data Analytics teams to help automate processes, build integrations, and improve how we deliver support to customers. This is an exciting opportunity to grow your skills in modern development practices, automation frameworks, and AI-driven engineering, all while working in a supportive and fast-moving environment.

What You Will Do

• Contribute to automation and integrations across Humanforce and third-party systems (e.g. Zendesk, Confluence).
• Develop secure, user-friendly internal tools and services.
• Implement API calls, webhooks, and data flows.
• Work with product and senior engineers to understand requirements and deliver high-quality solutions.
• Write clean, maintainable, and testable code following engineering best practices.
• Participate in code reviews, sprint planning, and other agile team activities.
• Learn and grow through mentorship, experimentation, and collaboration with cross-functional teams.
  
  

What You’ll Need

• A solid foundation in software development principles and practices.
• Some experience with TypeScript/Node.js for APIs or backend development.
• Exposure to JavaScript/React/Next.js or similar frameworks for front-end development.
• Curiosity and a willingness to learn about cloud infrastructure (AWS, Docker, Kubernetes).
• Interest in automation, integrations, and AI technologies.
• Strong collaboration and communication skills, with a growth mindset and a desire to keep learning.
  
  

Some ‘nice-to-haves’

• Familiarity with Python.
• Exposure to workflow automation tools (e.g. n8n, Workato).
• Experience integrating APIs or working with data pipelines.
• Understanding of CI/CD practices (e.g. GitHub Actions, Terraform).
• Comfort collaborating with designers using tools like Figma.
  
  

Our values

• We are bold
• We are all in
• We are customer obsessed
• We do what we say
• We are good humans
  
  

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our hybrid model of minimum two days a week of in office moments supports flexibility tailored to individual and team needs, empowering people to achieve their career and personal goals.

Benefits

• A truly flexible workplace through our Flex@HF approach
• The opportunity to be part of a fast-growing global tech company
• 20 days of paid annual leave to support a healthy work-life balance
• 4 extra days leave to focus on your wellbeing
• Comprehensive HMO coverage for your health needs
• A focus on learning and development through Humanforce HR
• A generous talent referral program – know great people, be rewarded
• Contemporary and practical Employee Assistance Program
• A cool reward and recognition program – shout to your colleagues and earn points to spend
• Fun, collaborative culture with passionate people
• A workplace where you can genuinely improve the world of work!
  
  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.

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