Short-Term Rental STR Operations Coordinator

Job Description

We are looking for a highly organized and reliable Guest Experience & Operations Coordinator to support the daily operations of a vacation rental portfolio. In this role, you will help ensure that guest communication runs smoothly, homes are ready for every arrival, cleaning schedules stay on track, and maintenance issues are resolved quickly. You will work closely with leadership and the operations team to keep day-to-day coordination organized and efficient. This position is ideal for someone who enjoys problem-solving, working with systems and checklists, and ensuring operational details are handled consistently.

Schedule: 40 hours per week, Wednesday – Sunday, 11:00 AM – 8:00 PM CST (1-hour lunch break)

Days Off: Monday and Tuesday

Client Timezone: Central Time (CST)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

Guest Experience & Communication

• Inquiry Management: Monitor and respond to guest messages across booking platforms (Airbnb, VRBO, etc.) quickly and professionally.
• Issue Resolution: Resolve guest concerns and escalate urgent situations to leadership when necessary.
• System Oversight: Ensure automated messaging systems are functioning correctly to maintain a seamless guest journey.

Operations & Turnover Coordination

• Cleaning Schedules: Coordinate cleaning teams between stays and manage scheduling changes to ensure 100% readiness for arrivals.
• Quality Control: Confirm cleaning completion and follow up on any presentation issues to meet brand standards.

Maintenance & Vendor Management

• Work Order Oversight: Dispatch vendors for maintenance requests and track all open repair tasks until fully resolved.
• Documentation: Maintain clear communication with service providers and document all maintenance activities and property updates.

Damage & Claims Coordination

• Evidence Tracking: Document guest-reported issues and assist with the evidence gathering and tracking for damage claims.
• Follow-up: Act as the primary point of contact for property-related issues until they are fully closed out.

Property Onboarding Support

• Portfolio Growth: Support the operational setup of new properties by organizing amenity lists and inventory documentation.
• Launch Coordination: Schedule vendor walkthroughs and track all onboarding checklists to ensure a successful property launch.

Tools & Systems

Experience with these tools is helpful but not required. Training will be provided.

• Property management platforms (OwnerRez)
• Airbnb and VRBO messaging systems
• Slack, Notion, Google Workspace
• Resort Cleaning or similar scheduling tools

Requirements

• 2–3 years of experience supporting hospitality, property management, or customer service operations
• Strong written and spoken English communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple operational tasks simultaneously
• Comfortable working with structured systems, checklists, and processes
• Reliable and responsive when handling guest and operational matters
• Ability to work independently in a remote environment

Highly Regarded Skills & Experience

• Experience with vacation rental or short-term rental operations
• Background in hospitality or property management
• Experience supporting guest communication or booking platforms
• Experience coordinating vendors, cleaners, or service providers

Ideal Candidate Traits

• Organized and process-oriented
• Calm and professional when handling operational issues
• Reliable and consistent in completing tasks
• Strong communicator with a service-focused mindset
• Comfortable working in a fast-paced operational environment

Apply now. Help deliver exceptional guest experiences and smooth property operations.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.