Short Term Property Rental Specialist

About the Role

SmartScale360 is looking for a Property Management Specialist to support our U.S.-based property operations. You’ll handle daily property management tasks to ensure smooth operations and high-quality guest experiences.

This role is ideal for candidates with short-term rental or property operations experience who are proactive and thrive in a fast-paced environment.

Location: Remote

Salary: PHP 50,000/month + Performance Bonuses

Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits

Schedule: U.S. Hours

Key Responsibilities

• Manage guest communication across platforms (Airbnb, VRBO, direct bookings)
• Ensure timely, professional responses aligned with brand standards
• Handle escalated guest issues via phone, email, or messaging
• Proactively identify and resolve guest service gaps
• Coordinate guest-related operational requests, including:
• Pool heating requests
• Guest special accommodations
• Vendor coordination for cleaning and maintenance
• Monitor supply inventory and coordinate restocking needs
• Ensure listings are accurate and updated across all booking platforms
• Process guest refunds accurately and promptly
• Submit and track damage claims with insurance providers
• Maintain and improve operational workflows and SOP compliance
• Ensure consistent execution of property standards across all listings
• Identify inefficiencies and recommend process improvements
• Uphold high service standards and overall guest experience quality
• Perform administrative support tasks including data entry, tracking, record maintenance, and report updates
• Maintain organized documentation of guest concerns, resolutions, and operational activities

Tools

Experience with (or willingness to learn):

• Guesty
• Airbnb
• Vrbo
• Guesty Locks
• Guesty Accounting
• Slack
• Google Docs and Gmail

Required Qualifications

• 1+ year of property management or short-term rental experience
• Strong attention to detail and organizational skills
• Excellent written and verbal communication
• Proven ability to manage and lead remote teams
• Customer service mindset with problem-solving ability
• Ability to multitask and prioritize in a fast-paced environment
• High level of accountability and ownership

Work-From-Home Requirements:

• Device: Intel i5 + 8 GB RAM minimum
• 100 Mbps internet
• Backup device, internet, and power supply