Services Technical Consultant

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Services Technical Consultant role is aligned to a North American Eastern Standard Time and requires a night shift in Philippines. The roles primary responsibility is to capture the business requirements from both the customer and the 3rd party vendor, document the requirements and work with a development resource to create the code that will generate primarily a flat file of data. The normal cycle is discovery, configuration (by dev resource), testing, production deployment, and monitoring of the export for two production runs. Other key duties are the management of customers expectations as it relates to scope of work, additions to scope of work, efforts of the project, timeline or duration of the project, managing expectations on deliverables of the customer and vendor along with other dependencies.

This role does NOT develop code.

Work primarily related to new changes to an existing export(s) or the building of a net new export(s).

Work is generated by customers that have completed the implementation cycle and are in production.

What you’ll get to do

• Engagement with a customer/vendor to understand the clients requirements for an integration and assess the effort and duration required to satisfy the requirements against an automated quote that has been generate at initiation.
• Document and validate customers integration requirements using a standard template for the developer to create the code for the export file.
• Partner with other implementation consultants in WFM, Payroll or Benefits to Configure the Dayforce application to meet customers integration requirements if necessary.
• Work directly with developer in testing the export file and perform quality reviews to confirm the exports contents and format meet the vendors requirements.
• Work directly with the customer to perform day in the life (DIL) test cases to ensure that the output on the file pass the vendors and customers requirements.
• Conduct root cause analysis to determine file failures as determined by either the vendor or customer.
• Provide customer with updates to effort and duration if the scope of the work package is changing.
• Follow up with customers/vendors or internal partners to drive closure of the work package.
  
  

Skills And Experience We Value

• North American domain knowledge in benefits, payroll, human resources, workforce management, talent management
• Bachelors degree or equivalent professional experience
• 5 years working in the integration field
• Excellent English, written and spoken
• Analytical thinking is required
• Experience in business process mapping or XSLT file mapping
• Technical skills requirements such as XML, 834, fixed format or SQL
• Ability to read and understand a technical specification document to build integrations
• Ability to analyze and determine root cause analysis
• Proficient in Microsoft Office products
• Experience working with North American clients and vendor
• Ability to form great customer relationships
• Ability to consult customer on business needs
• Ability to engage with multiple projects & customers at the same time and manage priorities
• Excellent organization, communication, and collaboration skills
• Ability to lead and facilitate customer workshops and sessions
• Strong analytical and problem-solving skills
  
  

What would make you really stand out

• Experience in human capital management application consulting
• Experience in business process mapping or XSLT file mapping
• Technical skills requirements such as XML, 834, fixed format or SQL
• Ability to read and understand a technical specification document to build integrations
• Working experience as data/integration engineer a benefit
• Advanced in implementing complex export types from end to end with little to no guidance
  
  

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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