Services Operations Analyst Reporting And Analytics

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

As the Senior Business Operations Analyst, you are a versatile, data-driven, proactive, and confident individual. You will be a critical member of the Business Operations team, responsible for designing, developing, and optimizing reporting, dashboards, and workflow automations that improve visibility into performance and drive operational efficiency.

This role provides an excellent opportunity to join a group that is challenged with a wide range of project types and has significant exposure to senior leaders across the business. You will see the impact of your work in this role.

What You’ll Get To Do

• Build, maintain, and automate customer adoption dashboards using various data sources to track feature utilization, engagement frequency, and health score movements.
• Create and manage churn risk models using usage data, renewal history, support activity, and engagement metrics to proactively flag at-risk accounts.
• Perform detailed churn and contraction analysis at the account and segment level.
• Configure and optimize CRM/ChurnZero health score components to improve risk visibility and forecasting accuracy.
• Confidently present and discuss key metrics and results to stakeholders and leaders in the organization.
• Proactively design, monitor, and interpret key performance metrics and share insights via meaningful dashboards that allow information to be consumed easily.
• Partner with cross-functional stakeholders to gather requirements, translate business needs into technical solutions, and deliver scalable reporting tools.
• Proactively identify opportunities to improve reporting accuracy, data quality, and process efficiency.
• Support reporting initiatives and contribute to cross-functional projects as required.
• Act independently with general high-level direction.
• Other ad hoc reporting and projects as required.
• Has hands-on experience with customer success metrics.
• Can build advanced dashboards and models from scratch.
• Can speak confidently to senior leadership.
• Works independently with high visibility .
• Can work 9-5 am EST.
  
  

Skills And Experience We Value

• Bachelor’s degree in business, information systems, or analysis-based field.
• 5+ years of experience in reporting, business analysis, or operations analytics.
• Advanced proficiency in Power BI with at least 5 years of hands-on experience (mandatory requirement).
• Advanced MS Excel skills required (complex formulas, pivot tables, Power Query; ability to build reporting models from scratch).
• Demonstrated experience in Customer Success analytics.
• Experience supporting Customer Success teams with reporting, performance insights, and operational analysis.
• Strong understanding of Customer Success KPIs and ability to translate customer data into actionable insights that drive retention and expansion.
• Evidence of strong analytical skills, problem solving, and strong logical thinking.
• Strong verbal communication and presentation skills. Ability to clearly articulate business objectives and manage large group discussions, including senior management.
• Positive attitude with a drive and capacity to learn quickly with ability to collaborate, negotiate and persuade, while maintaining positive relationships.
• Excellent organizational and time-management skills, and ability to prioritize multiple tasks and projects under pressure. Ability to manage expectations appropriately.
• Ability to work independently and experience leading projects from concept to results.
• Develop solutions to complex problems that require the use of independent judgement and creativity.
  
  

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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