Service Coordinator

JOB TITLE

Off-Site Service Coordinator

JOB ID

PAICE1

INDUSTRY

Custom Cabinetry Company

LOCATION

LATAM / PH

JOB STATUS

Full Time (40 Hours Per Week)

WORK SCHEDULE

Monday to Friday 9am - 6pm CST + Light Saturday availability

SALARY

$7- $8 per hour

TARGET START DATE

ASAP

ROLE OVERVIEW

About the Client:

The client is the industry leader in custom organization systems for the entire home. They design, manufacture, and install organizational solutions for closets, home offices, garages, pantries, entertainment centers, and more. They pride themselves on exceptional quality, innovative design, and a commitment to providing a superior client experience from the first call to the final installation. They are looking for a dedicated and highly organized Off-Site Service Coordinator to be the heart of our client and operational workflow.

About the Role:

The Off-Site Service Coordinator supports daily service operations by managing communication, tracking service calls, scheduling appointments, processing and collecting payments, and ensuring all records are accurate. This is a key role that works closely every day with the on-site service coordinator and the company owners. You will be supporting a rapidly growing, family-owned business in the United States, and your work will directly impact customer satisfaction and operational efficiency.

Key Responsibilities

• Track Service Calls: Monitor, log, and follow all service visits from start to completion.
• Manage Communication: Handle incoming calls, texts, and messages from customers and designers.
• Customer Notifications: Send appointment reminders, updates, and arrival windows.
• Phone Communication: Speak with customers by phone when needed to coordinate service or answer questions.
• Saturday On-Call: Be available on Saturdays for 1–2 customer calls and follow-ups by text and email.
• Scheduling & Assignment: Schedule service appointments and assign each one to the appropriate designer or technician.
• Daily Collaboration: Work directly with the on-site service coordinator and company owners to ensure services are properly documented and issues are resolved quickly.
• Review Paperwork: Check all service paperwork for accuracy, completeness, and required signatures.
• Follow Up on Paperwork: Contact designers and customers to gather missing documents or signatures needed for service completion.
• Invoice & Payment Follow-Up: Send invoices to customers and follow up until payment is collected.
• Payment Processing: Process customer payments and complete all related documentation.
• Salesforce Management: Keep Salesforce updated with accurate notes, communications, appointments, and status changes.

Qualifications & Skills

• Strong English-speaking and written communication skills.
• Ability to work U.S. business hours consistently.
• Comfortable with occasional weekend communication.
• Highly organized with strong attention to detail.
• Experience in scheduling, service coordination, or customer support preferred.
• Familiarity with CRM systems (Salesforce preferred).
• Comfortable following up on outstanding payments and invoices.
• Professional, reliable, and able to work closely with company leadership.

Work Environment

This is a remote/off-site role supporting a fast-growing, family-owned U.S. business. It requires accuracy, proactive communication, strong follow-through, and daily collaboration with both the on-site service coordinator and company owners.