CRM Coordinator/ Admin Assistant 18N25

The CRM Coordinator/Admin Assistant is a dynamic and critical role within our organization, focusing on optimizing customer relationship management and providing essential administrative support. As a CRM Coordinator, you will manage the customer relationship management system to ensure it is effectively utilized to enhance customer interactions and data management. Your role as an Admin Assistant will support the day-to-day operations of the office, assisting in a range of administrative tasks. You will be instrumental in ensuring that our customer interactions are smooth and efficient, contributing to an improved customer experience and customer satisfaction rates. This unique role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. You will work closely with various departments, making sure that our CRM system aligns with the overarching goals of the business while delivering high-quality administrative support.

Responsibilities

• Maintain and update the CRM database with accurate and current information.
• Coordinate with teams to ensure seamless integration of customer data across departments.
• Generate and analyze CRM reports to identify trends and opportunities for improvement.
• Assist in the development and implementation of CRM strategies and campaigns.
• Provide training and support to staff on the effective use of the CRM system.
• Manage incoming customer inquiries and ensure timely follow-up and resolution.
• Coordinate office activities and operations to secure efficiency and compliance.
• Oversee the maintenance of office supplies, requesting new orders as necessary.
• Prepare and edit correspondence, communications, presentations and other documents.
• Manage schedules and appointments for executives and staff as necessary.
• Support the preparation of meetings and conference calls, including note-taking and summarizing.
• Assist in the preparation and processing of invoices, and other business transactions.

Requirements

• Bachelor's degree in Business Administration or a related field is preferred.
• Minimum of 2 years experience in CRM system management or administrative roles.
• Proficiency in CRM software such as Salesforce, HubSpot, or Zoho is required.
• Strong organizational skills with a high attention to detail and accuracy.
• Excellent communication skills, both verbal and written, are essential.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Demonstrated proficiency in Microsoft Office Suite, particularly Excel and Word.
• A proactive approach with strong problem-solving skills and initiative.