Salesforce Administrator

GPC Philippines Corporation is currently seeking a Salesforce Administrator. This position will work from 12:00 am to 9:00 AM PHT and applies only to Philippine-based legal residents and citizens.

Work time will shift to better hours over time.

Job Description

The Salesforce Administrator will manage and optimize the Salesforce platform, ensuring a seamless user experience. Responsibilities include user and license management, implementing configuration changes, gathering requirements and translating them into solutions, and providing user support and training. A strong understanding of the Salesforce platform, excellent communication skills, and a proactive approach to platform enhancements are essential.

Key Responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of triggers a plus
• Understanding Apex code knowledge a plus
• Understanding of Marketing Automation Tools a plus
• Support gathering requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Support the platform roadmap and help define priorities
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Help monitor and improve user adoption
• Help with new user and ongoing user training
• Technical documentation
• Support of integrated applications including Salesforce CPQ, Gainsight, Docusign, Marketo, LeanData, Calibermind, CaptivateIQ, AppTopia, Ironclad, Linkedin Navigator

Qualifications and Background:

Required:

• Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration hands-on experience with Salesforce Sales Cloud
• Certified Salesforce Administrator preferred
• Additional Salesforce certifications preferred e.g.:
• Advanced Administrator
• Platform App Builder

Desirable:

Bachelors/Postgraduate degree, or professional qualification

Knowledge, Skills, and Experience:

Required:

• A proactive attitude to platform enhancements
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Experience in change management and governance
• Training end users and key stakeholders
• Experience implementing Salesforce configuration changes
• DevOps/release management experience

Desirable:

• Understanding of triggers
• Understanding of Apex code knowledge
• Demonstrates continued personal/professional development
• Active in the Salesforce community

Compensation and Benefits Package

• Full-time legal work
• Competitive Base Pay**
• 13th Month Pay
• Night Differential: Additional pay for night shifts (10 PM - 6 AM PHT)
• Weekend and Holiday Overtime: Premium rates for weekend and holiday work
• Internet Stipend: Monthly allowance for internet expenses
• Generous HMO Coverage: Health coverage for you and 1 more dependent
• Paid Time Off: Up to 16 days annually, plus Philippine public holidays
• Provided Equipment: All essential tools and equipment supplied for your success

**De Minimis Benefits: These are included in your base salary and provided monthly.

Note: This is fully remote work; however, you need a clean, quiet workplace with a fast internet connection.