Sales Support Specialist Sales Support Experience And Onboarding Experience Is Required

ROLE: Sales Support Specialist (sales support experience and onboarding experience is required)

JOB DESCRIPTION:

• Sample Order Management & Coordination
• Request & coordinate samples from vendors
• Place/ process sample orders accurately and promptly
• Track all samples in the sales pipeline & Confirm receipt of sample with customer
• Provide weekly updates/ reports on sample activity & status, due Mondays
• Sales Pipeline Updates
• When CC’d via email, update the pipeline with any information shared/ requested updates
• Document Management/ Google Drive Organization
• Maintain organized and up-to-date records in Google Drive
• Upload/ archive relevant documents when copied on internal or external communication
• Ensure proper understanding/ use of folders & sub-folders
• Ensure proper understanding of folder/ document labeling in Drive for searchability
• Ex. Archiving Invoices, Revised Sales Orders, Customer Purchase Orders, etc.
• Assist in Onboarding Support (New Customers, New Vendors, New Items)
• Follow up with appropriate parties to ensure timely submission of required documents
• Assist in the transfer of documents due between customers & vendors
• Order Status & Delivery Coordination (shipment adjustments)
• Monitor pending delivery and pickup orders for changes/ hold-ups
• When CC’d update orders in Google Drive, our Sales Pipeline, & ZoHo with the information change
• Eventually, ensure end customer sees/ confirms change
• Maintain ‘approved customer’ lists for each vendor. Update list & confirm with the vendor as necessary

HARD REQUIREMENTS:

• Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides, with strong organizational and file management skills.
• 1–2+ years of experience in an administrative, virtual assistant, customer service, or sales support role (logistics or distribution experience is a plus but not required).
• Excellent written English; Clear, professional email communication.
• Exceptional attention to detail and strong follow-up habits; you keep lists, track tasks, and close loops.
• Comfortable working with spreadsheets (filtering, basic formulas, data entry, sorting).
• Ability to work independently, ask clarifying questions, and proactively communicate status.

HOURS/WEEK:

• 20 hours per week

SCHEDULE:

• Monday to Friday
• 10AM - 2PM Eastern Standard Time Zone

OFFER

• Weeks 1–8: $5 USD/hour
• Week 9 onwards: $6 USD/hour