Sales Support Specialist AU MSP WFH

Schedule: Monday - Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required

• 1-2 years previous experience in quoting, sales support, customer service in IT or related industry.
• You have a keen interest in technology and can conceptualise consumption models.
• The ability to thrive in an environment where you are continually learning.
• Excellent verbal and written communication skills.
• Strong stakeholder management and relationship-building abilities.
• Experience managing customer communications and resolving issues.
• Previous inside sales experience in an IT distributor or MSP.
• Exposure to e-commerce or procurement portals.
• Experience with quoting tools, procurement systems, CRM platforms, or ERP solutions.
• Knowledge of Microsoft licensing, cloud services, managed services, professional services, and end-user computing solutions.
• Experience delivering customer training, demonstrations, or onboarding sessions.
• Aptitude for sales, you are engaging, work part of a team and autonomously.
• Experience in quoting, procurement, CRM, sales support, customer service, or IT operations.
• Strong understanding of IT hardware, software licensing, cloud services, managed services, procurement, and distribution channels.
• Strong stakeholder management and relationship-building abilities.
• Experience managing customer communications and resolving issues.
• Proficiency with Microsoft 365 applications.
  
  

What will you do?

• Provide outstanding customer service and sales support to our customers and sales team.
• Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team.
• Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables.
• Raise deal registrations, work with distributors and vendors on special pricing requests.
• Work with sales team to develop further opportunities
• Work with sales specialist to facilitate ongoing run-rate transactions
• Maintain product knowledge across key vendors and participate in ongoing training.
• Assist and deal with Enterprise clients.
• Asist BDM's
• Generate quotes.
• Build and maintain relationships with vendors and Disti's
• Build and maintain relationships with internal sales teams and key contacts within the BA client base.
• Manage margin within the distributors base.
• Negotiate buy price with distributors.
• Own and manage procurement activities across multiple vendors and distributors.
• Develop and maintain strong relationships with distributors, vendors, and supplier partners.
• Manage pricing requests, procurement escalations, product sourcing, and order fulfilment.
• Drive procurement process improvements to enhance customer and internal team experiences.
• Monitor supplier performance, lead times, and service levels.
• Act as the operational owner of the blueAPACHE.store procurement portal.
• Manage product catalogues, pricing, listings, and customer experience.
• Identify opportunities to improve portal adoption, customer engagement, and operational efficiency.
• Coordinate with internal teams and suppliers to ensure accurate product and pricing information.
• Support portal enhancements and continuous improvement initiatives.
• Support and maintain operational processes associated with the ITQ Portal.
• Assist customers and internal teams with portal navigation and usage.
• Monitor workflow processes and identify opportunities for automation and improvement.
• Participate in testing, onboarding, training, and adoption activities for new portal functionality.
• Process customer quotes accurately and within SLA requirements across hardware, software, licensing, cloud, blueAPACHE services, managed services, and general technology requirements.
• Act as a primary owner and subject matter expert for the Epicor eFrontOffice (eFO) quoting platform.
• Create, manage, and process customer quotations for hardware, software, cloud, licensing, renewals, professional services, managed services, and other blueAPACHE service opportunities.
• Ensure all quotes are accurate, commercially viable, and delivered within agreed service levels.
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.

#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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