Sales Support Specialist 04N25

A Sales Support Specialist plays a critical role in the dynamic world of sales by fortifying the efforts of the sales team and ensuring smooth operations. The individual in this position is responsible for handling administrative tasks, processing sales orders, maintaining customer relationships, and helping to improve the efficiency of the sales processes. They act as a bridge between the sales department and other internal departments, aiming to enhance customer satisfaction and drive sales performance. This role requires excellent communication skills, technical proficiency, and the ability to handle multiple tasks with precision. The Sales Support Specialist must also be adept at using CRM software, managing databases, and generating insightful reports to support strategic decisions. Their contribution is fundamental to maintaining client satisfaction and supporting the sales team in achieving targets.

Responsibilities

• Assist the sales team in preparing and sending quotes and proposals.
• Process sales orders accurately and promptly to meet sales targets.
• Maintain customer records in the CRM system, ensuring current information.
• Communicate with clients via phone and email to resolve inquiries.
• Coordinate with internal departments to ensure timely delivery of products.
• Generate sales reports and present insights to support sales strategies.
• Assist in organizing sales and customer service-oriented events.
• Monitor market competition by researching competitors' products and policies.
• Facilitate training sessions for new sales hires on products and processes.
• Support sales representatives with administrative tasks and documentation.
• Ensure all sales documents are properly filed and accessible when needed.
• Provide feedback and suggestions to enhance sales processes and policies.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of two years of experience in a sales support role or similar.
• Proficient in Microsoft Office Suite and CRM software tools like Salesforce.
• Strong organizational skills and ability to manage multiple deadlines.
• Excellent verbal and written communication skills with attention to detail.
• Ability to work collaboratively in a team-oriented environment.
• Strong problem-solving skills with a proactive approach to challenges.