Sales Development Representative SDR - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a Sales Development Representative (SDR) - Virtual Assistant on behalf of a US-based physical therapy practice.

This role is primarily an SDR / setter position focused on engaging new leads, handling inbound calls, and booking evaluations. The ideal candidate is confident on the phone, has sales experience, and can communicate with empathy while guiding prospects through the booking process.

This position serves as the first point of contact for prospective patients and plays a critical role in converting leads into scheduled evaluations.

Our client is a US-based physical therapy practice that works with active adults and athletes seeking personalized, one-on-one care. Their services focus on helping patients reduce pain, address root causes of movement issues, and return to daily activities or athletic performance through customized treatment plans. Clear communication and patient trust are central to how the practice operates, especially during initial outreach and scheduling.

• Make outbound calls to leads who have reached out to the clinic
  

• Answer inbound calls and respond promptly to inquiries
  

• Book evaluations by working leads through an established sales script
  

• Follow up with new and existing leads across multiple touchpoints to maximize conversion
  

• Address common questions and objections while guiding leads toward booking an evaluation
  

• Reschedule current clients as needed
  

• Schedule and confirm evaluations accurately
  

• Ensure booked evaluations are properly documented and handed off to the clinic team
  

• Manage all lead and client communication through GoHighLevel
  

• Track call outcomes, lead status, and follow-ups accurately in the CRM
  

• Use the sales script as a guide while adapting tone and messaging based on the conversation
  

  
  

• GoHighLevel
  

• PT Everywhere
  

• Voxer
  

• Google Workspace
  

• Sales or SDR experience required
  

• Experience handling outbound and inbound calls
  

• Comfortable booking appointments or evaluations
  

• Strong sales communication skills without sounding robotic or scripted
  

• High level of empathy and ability to adjust tone for sensitive conversations
  

• Confident guiding prospects through the sales process
  

• Proficient with GoHighLevel and booking software, with the ability to adapt quickly