Job Description

  • Respond to customer inquiries via email, chat, and phone, ensuring prompt and accurate assistance
  • Assist the sales team in handling customer inquiries, providing product information, and ensuring customer satisfaction.
  • Address customer concerns, troubleshoot problems, and provide effective solutions in a timely manner.
  • Process orders, prepare invoices, and track shipments to ensure timely delivery
  • Stay updated on company products and services to provide accurate information to customers.
  • Assist customers with placing, tracking, and updating orders or resolving issues related to transactions.
  • Maintain detailed records of customer interactions, feedback, and resolutions in the companys CRM system.
  • Recommend additional products or services to meet customer needs and enhance their experience, if applicable.
  • Assist in organizing sales events, promotional campaigns, and product launches
  • Adhere to company policies and procedures, maintaining a high standard of professionalism in all interactions.
  • Other ad hoc tasks that would be assigned
  • Bachelors degree in Business, Marketing, or a related field.
  • Proven experience in a sales support, customer service, or administrative role.
  • Knowledge of sales techniques and customer relationship management.
  • Experience in retail, e-commerce, or corporate sales is a plus.
  • Excellent research, problem-solving, and time management skills
  • Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills with the ability to manage multiple tasks effectively
  • High level of accuracy, efficiency, and accountability
  • Excellent communication skills, including the ability to actively listen to others and relay information clearly
  • Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision


Job Details

Role Level: Associate Work Type: Full-Time
Country: Philippines City: Manila, National Capital Region
Company Website: http://www.rippedboxstation.com Job Function: Sales
Company Industry/
Sector:
Outsourcing and Offshoring Consulting

What We Offer


About the Company

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