Sales And Operations Support

Job Title: Sales & Operations Support

Location: Fully Remote, Philippines

Rate: $4.00 - $7.00 per hour based on experience

Schedule: Monday to Friday, Eastern Standard Time

Job Type: Full-Time

Job Description

As a Sales & Operations Support, you will focus on supporting sales and operations through multi-channel sales strategy execution, revenue management, retail account oversight, operational coordination, cross-functional leadership, data analysis, and team development.

Requirements

• Proficiency in NetSuite as ERP, and Microsoft Excel.
• Knowledgeable in the e-commerce industry.
• Excellent time management and organizational abilities.
• Exceptional attention to detail.
  
  

• Sales Leadership & Revenue Growth:
• Develop and execute the company’s multi-channel sales strategy across major retailers.
• Own revenue targets and monthly/quarterly forecasting to drive predictable and profitable growth.
• Identify new sales opportunities, expansion categories, and untapped retail channels.
• Manage key account relationships, including buyers, category managers, and marketplace partners.
• Lead pricing strategy, promotional planning, and margin optimization across all platforms.
• Review performance analytics to identify top performers, slow movers, and ROI optimization opportunities.
• Retail Account & Partner Management:
• Serve as the primary point of contact for major retail and marketplace partners.
• Manage onboarding, compliance, portal updates, and operational requirements for all accounts.
• Coordinate with marketing for content optimization (imagery, A+ content, enhanced brand pages).
• Resolve retailer escalations quickly and maintain high service-level performance.
• Operations Management:
• Oversee demand planning, inventory forecasting, and replenishment to minimize stockouts and overstock.
• Partner with warehouse leadership to ensure efficient fulfillment, logistics, and 3PL performance.
• Improve operational workflows to support scalable growth—order processing, overallocation, delayed orders, freight, pick/pack, and returns.
• Monitor and manage supply chain timelines including sourcing, production, and inbound freight.
• Ensure compliance with retailer routing guides, packaging standards, and quality control requirements.
• Work with external partners on order flow management and technology developments.
• Cross-Functional Leadership:
• Partner with Product Development to plan item launches, innovation, and assortment expansion.
• Collaborate with Marketing on channel-specific campaigns, promotional calendars, and brand positioning.
• Work closely with Finance on sales projections, budgeting, pricing, and profitability analysis.
• Support HR in building the sales and operations team as the company scales.
• Data, Reporting & Performance Optimization:
• Maintain data for sales velocity, margin, inventory turns, and operational efficiency.
• Analyze weekly and monthly business reports to identify trends and implement corrective actions.
• Drive continuous improvement across sales processes, inventory management, and retail execution.
• Team Leadership & Development:
• Manage and mentor a high-performing sales and operations team.
• Establish clear goals and accountability frameworks.
• Foster a culture of ownership, speed, and cross-team communication.
• Strategic Planning & Executive Leadership:
• Contribute to company-wide strategic planning alongside the executive team.
• Provide insights on long-term channel strategy, operational scaling, and product opportunities.
• Lead initiatives that strengthen the companys competitive position in the kids furniture and home organization categories.
  

• Must have excellent English communication skills.
• Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
• Great logical and verbal reasoning skills.
• Exceptionally detail-oriented.
• Exceptional problem-solving and information-processing skills.
• Ability to think outside the box.
• A great work ethic and interest in learning new concepts and growing with the job.
• Ability to work both independently and as part of a team.
• Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
• Must be comfortable with using a time-tracking software for payroll purposes.
  
  

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Healthcare benefits after 2 months of full-time work.