Rostering Specialist

Job Overview

We are seeking a highly organised and proactive Rostering Specialist to ensure clients receive timely, consistent, and high-quality care. In this role, you will coordinate care worker schedules, manage changes in real time, and optimise workforce utilisation across multiple service areas.

This is a fast-paced role that requires attention to detail, clear communication, and strong coordination skills. You will work closely with Care Managers, Recruitment, HR, and Finance teams to maintain accurate records, ensure compliance, and provide a seamless experience for both clients and care workers.

Job Highlights

• Paid Hours per Week: 40
• Schedule: Monday to Friday, 9am - 5pm with 30 minute paid break | Australian Eastern Standard Time
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Key Responsibilities

Rostering and Scheduling

• Coordinate and maintain daily rosters across all services, matching workers to clients based on skills, preferences, and continuity of care.
• Monitor unallocated visits and cancellations in real time, taking prompt action to reassign or reschedule services.
• Ensure travel times between visits adhere to guidelines and optimise worker routes for efficiency.
• Support workforce utilisation by bundling visits and identifying opportunities to allocate additional shifts.

Communication and Coordination

• Liaise with Care Managers to clarify client requirements, preferences, or care needs before allocating workers.
• Notify clients of changes to their regular worker and provide clear handover details.
• Communicate promptly with care workers regarding roster changes, late check-ins, or shift issues.
• Escalate incidents, complaints, or service disruptions and document them accurately in the Incident Management System (IMS).

System and Data Management

• Maintain accurate and up-to-date information in rostering systems, including client rosters, worker availability, and visit details.
• Document cancellations, changes, and feedback in the system under relevant profiles.
• Prepare and maintain rostering reports such as unallocated visits, late check-ins/check-outs, kilometres travelled, and cancelled visits.
• Identify recurring issues (e.g., incorrect kilometres or service coding errors) and work with HR/Recruitment to resolve them.

Workforce and Efficiency Optimisation

• Regularly review and update care worker availability through phone contact and system updates.
• Monitor kilometres between visits to minimise unnecessary travel and costs.
• Participate in weekly rostering and recruitment meetings to discuss workforce gaps, new client intake, and rostering challenges.
• Contribute to process improvements that enhance rostering efficiency and client satisfaction.

Compliance and Quality

• Ensure rostering aligns with program rules, travel and service code requirements, and internal policies.
• Monitor timesheets for accuracy, including clock-in/out times, kilometres travelled, and service codes.
• Report unresolved or repeated rostering issues to management for further action.
• Uphold ethical, transparent, and client-centred decision-making in all rostering activities.

Requirements

• Previous experience in rostering, scheduling, or workforce coordination (aged care or community care preferred).
• Strong communication, time management, and problem-solving skills.
• Confidence using rostering or CRM systems (experience with Visual Care highly regarded).
• Ability to multitask, manage priorities, and stay calm under pressure.
• Collaborative mindset and commitment to person-centred care.
• Alignment with values of honesty, respect, reliability, and inclusion.

Independent Contractor Perks

• HMO Coverage in eligible locations
• Permanent work from home
• Immediate hiring

Reminder:

• Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, prescreening assessment, and technical check of your computer/device.

ZR_29726_JOB