Rostering Coordinator NDIS Visual Care Experience

Roster Management: We build our rosters with core teams and assign regular set shifts to support workers. The Roster Coordinator will need to maintain these rosters reporting directly to the Head of Service Delivery.  

Shift Coverage: Manage and fill shifts when support workers lodge leave requests or are unavailable, ensuring minimal disruption to participant support.  

Timesheet Accuracy: Review and confirm timesheets are accurate and correctly coded before payroll processing every fortnight.  

Participant Preferences: Keep participant support worker preferences up to date in the CRM system to ensure alignment with individual needs.  

Support Worker Availability: Support workers to regularly update and manage support worker availability within the CRM system to maintain accurate records.  

Support Worker access to Visual Care (CRM): Confirm that new support workers have accessed the Visual Care app and can view their assigned roster/shifts upon onboarding.  

Core Roster Development: Collaborate with the intake team to build core rosters and roster series for new participants signing up for support services.  

Communication: email shift changes and a copy of fortnightly rosters to participants and their families.