Revenue Cycle Coordinator - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a Revenue Cycle Coordinator on behalf of a physical therapy practice to support medical billing, claim resolution, and revenue cycle management. This role plays an important part in ensuring billing accuracy, maintaining compliance documentation, and helping the clinical team focus fully on delivering high-quality patient care.

About the Practice

This physical therapy practice is dedicated to helping patients move better, recover from injury, and return to an active lifestyle through personalized treatment and evidence-based care. The clinic focuses on providing one-on-one therapy sessions and customized rehabilitation programs designed to support long-term recovery and improved performance.

The team values patient education, individualized care, and a results-driven approach to treatment. By combining hands-on therapy, modern rehabilitation techniques, and a supportive environment, the practice aims to deliver exceptional outcomes for every patient they serve.

Key Responsibilities

Revenue Cycle Management

• Audit claims to ensure billing accuracy before submission
  

• Identify and resolve submission errors proactively
  

• Monitor insurance claims and address denials in a timely manner
  

• Review billing platform responses and ensure issues are resolved correctly
  

  
  

Patient Account Management

• Process patient responsibility balances after insurance claims are completed
  

• Verify correct payments collected at the time of service
  

• Audit program, package, or membership payments to ensure accurate credits
  

  
  

Compliance & Documentation

• Monitor Medicare Plan of Care (POC) compliance and track signed documentation
  

• Maintain organized patient charts and attach required scanned documents
  

• Ensure billing documentation meets compliance and regulatory standards
  

  
  

Administrative & Operational Support

• Maintain accurate billing documentation within the EMR
  

• Communicate billing issues or trends to leadership when identified
  

• Support internal systems related to billing, insurance processing, and documentation
  

Tools You’ll Use

• Healthcare EMR and billing systems
  

• Athelas (preferred experience)
  

• Insurance billing and claims platforms
  

Requirements

Experience in medical billing, insurance claims, or revenue cycle management

Strong attention to detail and auditing skills

Ability to identify and resolve billing or claim issues independently

Strong organizational and documentation management skills

Comfortable working remotely and managing tasks independently

Familiarity with healthcare compliance and documentation standards preferred

Benefits

Competitive salary commensurate with experience

Opportunities for professional growth and development

Work in a collaborative and supportive healthcare environment

Make a meaningful impact by supporting a practice focused on improving patients’ mobility and quality of life

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