Retail Customer Service Representative

Job Overview

Our client is seeking a Customer Service Representative who will act as the primary point of contact for customer inquiries, delivering exceptional support across multiple channels. This role focuses on providing seamless customer experiences, resolving inquiries efficiently, and maintaining accurate case management through CRM platforms such as Zendesk. The ideal candidate is customer-focused, solution-driven, and highly organized, with the ability to balance customer satisfaction with operational processes while collaborating with internal teams to resolve issues effectively.

Schedule

• Monday - Friday, 8:30 AM - 9:00 PM NSW Time (6:30 AM - 7:00 PM Manila Time), with 1 hour paid break (40 work hours per week)

Note: This role requires rotating shifts every 2 weeks. Candidates must be comfortable working rotating schedules, including extended hours up to 12:00 AM on Thursdays.

Responsibilities

• Customer Interaction & Case Management
• Multichannel Customer Support
• CRM & Case Documentation
• Administrative & Reporting Support
• Sales Support & Customer Retention
• Compliance & Quality Assurance

Requirements

• Minimum 1–2 years of experience in customer service, ideally within retail, BPO, or consumer goods environments
• Experience using Zendesk or similar CRM systems is highly preferred
• Experience handling chat, email, and phone support
• Background in warranties, repairs, claims, or customer support operations is an advantage
• Experience managing data across multiple systems
• Familiarity with AI tools, automation platforms, or customer support technologies is a plus

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.