Rental Guest Services Coordinator

Deliver world-class guest experiences from anywhere!

Join a fast-growing hospitality team supporting 180+ properties across Australia. If you’re a seasoned guest communications pro who thrives in fast-paced environments, handles Airbnb/Booking.com effortlessly, and loves solving problems with a smile, this role is your next big opportunity. Step into a dynamic, high-impact position and help create unforgettable stays. Apply now!

Job Highlights

• Hourly Rate: USD 4.88, the equivalent in your local currency
• Paid Hours per Week: 40
• Schedule: Monday to Friday, 8:30 am-5:00 pm AEDST; PM shift is 3:30 pm-10:00 pm AEDST
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourl

Responsibilities:

• Handle guest communications via message, phone, and email across multiple platforms
• Provide responsive customer support during service hours (8:30 AM to 10 PM local time, 7 days a week)
• Assist guests with property-related inquiries including Wi-Fi codes, appliance instructions, and general property information
• Manage guest communications across short-term rental platforms like Airbnb and Booking.com
• Handle both direct bookings and platform reservations
• Provide coverage during public holidays when local Australian team members are unavailable
• Resolve guest issues in a fast-paced, reactive environment
• Support corporate reservations and communications
• Maintain high-quality guest service standards across diverse property portfolio

Requirements:

• Previous experience in guest communication within the hospitality sector (short-term rental, hotels, long-term rental, or property management) at least 3 years
• Experience working with short-term rental platforms such as Airbnb, Booking.com, or similar
• Proven ability to work effectively in high-paced, reactive, and responsive environments
• Strong communication skills across multiple channels (phone, email, messaging platforms)
• Positive and proactive attitude with excellent problem-solving abilities
• Experience working remotely and collaborating with distributed teams
• Ability to handle guest inquiries and issues with patience and professionalism
• Flexibility to work across different time zones and provide coverage during Australian public holidays

Independent Contractor Perks:

• HMO Coverage for eligible location
• Permanent work-from-home
• Immediate hiring

Reminder:

Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.

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