Remote Patient Care Coordinator US Hours

Department: Customer Service and Client Relations

Work Arrangement: Remote

Job Type: Independent Contractor, Full Time

Work Schedule: US Time Zone (expected to be flexible with the client's preference)

Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills

Role Overview

The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care.

Requirements

Must-Haves (Required)

• Experience: 1-2+ years in patient support roles, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service
• Healthcare Background: Prior experience in US healthcare settings with understanding of healthcare systems, insurance, referrals, and care processes
• Communication: Excellent written and verbal English communication skills with compassionate, empathetic approach to patient care
• Medical Knowledge: Familiarity with medical terminology and clinical documentation
• HIPAA Compliance: Knowledge of HIPAA regulations, data protection standards, and confidential information handling
• Tech Proficiency: High level of tech proficiency navigating CRM, EHR/EMR systems, and data management platforms seamlessly
• Organization: Exceptional organizational skills and attention to detail managing multiple patient interactions consistently
• Problem-Solving: Strong creative problem-solving and troubleshooting abilities
• Empathy: Ability to handle sensitive patient information and challenging situations with professionalism and genuine care
• Proactive Communication: Anticipating patient needs and addressing them promptly with professional demeanor
• Multitasking: Proven ability to manage complex projects and multiple priorities in fast-paced clinical environments
• Adaptability: Positive approach to change and ability to thrive in dynamic healthcare settings

Nice-to-Haves (Preferred)

• Good Clinical Practice (GCP) certificate
• 1+ year experience as Medical Scribe in clinical or telehealth settings
• Experience with Elation Health EHR or similar digital health platforms
• Understanding of clinical research standards, trial protocols, and patient recruitment
• Familiarity with appointment scheduling, billing processes, and prior authorization workflows
• Knowledge of rare and complex chronic conditions (EDS, POTS, MCAS, etc.)
• Experience in VC-backed digital health companies or healthcare startups
• Ability to make clinical judgment calls and operationally sound decisions
• Background supporting underserved or vulnerable patient populations
• Spanish language proficiency for bilingual patient communication
• Understanding of men's health, clinical trials, or specialty care environments
• Passion for continuous learning and healthcare innovation

Tools Proficiency

Must-Haves (Required)

• EHR/EMR Systems: Elation Health, electronic medical record platforms, or equivalent healthcare software
• CRM Platforms: Salesforce, HubSpot, or healthcare-specific CRM systems
• Communication: Email, phone systems, secure patient messaging platforms
• Productivity: Google Workspace (Gmail, Sheets, Drive, Docs)
• Video Conferencing: Zoom or equivalent telehealth platforms

Nice-to-Haves (Preferred)

• Patient Messaging: Spruce Health or similar HIPAA-compliant messaging and VOIP systems
• Collaboration: Slack, Microsoft Teams for team coordination
• Documentation: Notion or knowledge base platforms
• Spreadsheets: Advanced Google Sheets or Excel for data tracking
• Scheduling: Appointment scheduling and calendar management systems
• Automation Tools: Experience creating workflow automations to improve efficiency