Real-Time Analyst

Location: Remote

Team: Loss Prevention

About Panoptyc

At Panoptyc, were on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, were excited to invite top talent worldwide to join us in reshaping the future of retail security.

About The Role

We are seeking a Real-Time Analyst (RTA) to serve as the "air traffic control" of our Loss Prevention operations. This role is built for a data-driven specialist who thrives in high-velocity environments and can manage complex work queues in real-time.

You will be responsible for ensuring our global staff capacity aligns perfectly with incoming task volumes. Your mission is to eliminate bottlenecks, safeguard our SLAs, and ensure that every AI-detected event is reviewed with maximum efficiency.

What You’ll Own

• Capacity Management: Track staff capacity and task allocation throughout the day, adjusting priorities as volumes shift or staffing levels change.
• Queue Monitoring: Monitor real-time work item queues across multiple verticals to ensure no task is left behind.
• SLA Safeguarding: Identify and escalate processing bottlenecks or SLA risks to leadership before they impact the customer.
• Intraday Reporting: Provide high-frequency reporting on productivity, throughput, and queue health to keep the operation informed.
• Operational Partnership: Work hand-in-hand with operations managers to redistribute workloads based on real-time staffing and volume data.
• Working hours: Wednesday–Sunday.
  
  

• Experienced: 1–3 years of experience in a back-office or operations environment, specifically in a Workforce Management (WFM) or Real-Time Analyst capacity.
• Analytical: Highly analytical and comfortable working with large data sets to draw actionable conclusions on the fly.
• Excel Expert: Proficient in Excel (pivot tables, complex formulas, and data manipulation) to build and maintain tracking tools.
• Clear Communicator: Able to translate complex data findings into simple, operational recommendations for managers and team leads.
• Agile: You remain calm under pressure and can pivot strategies quickly when volume spikes or technical issues arise.
  
  

• Experience in Loss Prevention, security monitoring, or AI-video analytics environments.
• Familiarity with specialized WFM software and real-time dashboarding tools.
• Experience working in a global, 24/7 remote environment.
  
  

• Impact: Your work directly determines how fast we catch theft and protect our clients bottom line.
• Innovation: Work at the intersection of human intelligence and cutting-edge computer vision.
• Growth: Join a fast-growing team where operational excellence is recognized and rewarded.
• Global Culture: A collaborative, remote-first environment with teammates across the globe.