Property Operations And Support Associate

Job Title: Property Operations & Support Associate

Location: Philippines (Remote)

About The Role

We are looking for a detail-oriented and customer-focused Property Operations & Support Associate to support short-term rental properties across multiple booking platforms. This role plays a key part in ensuring smooth daily operations, high guest satisfaction, and accurate, well-managed property listings.

This role is with a UK-based short-term rental and property management company managing a growing portfolio of properties across the UK and Dubai, operating on leading short-term rental platforms such as Airbnb and Booking.com.

This is a fully remote role from the Philippines and operates on rotational shifts to support a global customer base.

Key Responsibilities

• Provide chat-based customer support and manage ongoing guest communication across short-term rental platforms
• Manage, update, and optimise property listings, ensuring accurate descriptions, pricing, availability, and images
• Handle booking-related queries, cancellations, and issue resolution in a timely manner
• Coordinate with internal teams and external partners to ensure smooth property operations
• Handle insurance claims filed through Airbnb and similar platforms, coordinating documentation and follow-ups as required
• Conduct basic pricing analysis and support revenue optimisation initiatives
• Track operational performance metrics and prepare regular reports
• Ensure platform compliance and maintain service quality standards
  
  

• Previous experience working with Airbnb, Booking.com, or short-let property support
• Experience in property operations, short-term rentals, hospitality, or platform-based support roles
• Customer service experience is an added advantage
• Strong written English and clear communication skills
• Comfortable working with spreadsheets, data, and operational tools
• Ability to manage multiple properties and priorities efficiently
  
  

• High Emotional Intelligence (EQ) with a calm, guest-first approach
• Strong intuition to anticipate issues and act proactively
• Excellent problem-solving and decision-making abilities
• Detail-oriented, organised, and self-driven
  
  

• This is a fully remote role based in the Philippines
• The role follows a 5-day work week, with rotational shifts in terms of working hours and working days, including weekends, to support a global customer base
• Stable and reliable internet connection suitable for remote work is required
  
  

• Fully remote role
• Gain hands-on experience in international property operations and pricing optimisation
• Long-term career growth opportunities within a growing global business