Property Management Assistant

Job Overview

We are seeking a reliable and detail-oriented Virtual Assistant to support the daily operations of multiple short-term rental properties.

This role is ideal for someone with experience in short-term rental or property management who is comfortable handling guest communication, coordinating property turnovers, monitoring systems, and assisting with operational tasks.

Job Highlights

Schedule: 40 hours a week; Mon-Fri 8am-5pm Eastern Time Zone (New York)

Work Arrangement: Work from home

Contract: Independent Contractor

Responsibilities

Operations & Turnover Management

• Turnover Coordination: Manage cleaning schedules between reservations to ensure on-time property readiness.
• Quality Control: Verify property standards via photo/video reviews and address maintenance or supply issues with cleaners.
• Maintenance & Supplies: Track inventory, order supplies, and coordinate repairs with vendors and service providers.

Guest Experience & Communication

• Guest Relations: Manage all inquiries and messaging across booking platforms, handling special requests and check-in logistics.
• Property Monitoring: Oversee security cameras and noise/temperature alerts to ensure guest safety and rule compliance.

Revenue & Marketing Support

• Growth Research: Assist in property prospecting and lead generation for new management clients.
• Revenue Management: Support pricing adjustments and occupancy tracking using revenue optimization tools.
• Marketing: Assist with email campaigns, newsletters, and guest loyalty communications.

Administrative & Financial Support

• Financial Admin: Perform basic bookkeeping, organize invoices, and coordinate with the accounting team.
• Claims & Documentation: Assist with gathering evidence and documentation for insurance claims and issue escalation.

Property Launch Logistics (As Needed)

• Setup Coordination: Manage the ordering, delivery, and installation of furnishings for new property launches.
• Listing Management: Assist in creating and optimizing new property listings on various booking platforms.

Qualifications

• Experience in short-term rental or property management (AirBnB or similar)
• Strong written English communication skills
• Highly organized and detail-oriented
• Comfortable coordinating with vendors and cleaning teams
• Experience using online tools, dashboards, and booking platforms
• Experience ordering supplies through online marketplaces

Preferred

• Experience with property management systems (PMS)
• Familiarity with Airbnb or other booking platform messaging
• Experience using pricing or revenue management tools
• Experience monitoring property management devices or alerts

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.