Property Management Assistant

Overview

Serve as the primary voice for a fast-growing property management company, managing critical tenant communications for a portfolio of over 500 residential properties. This role offers a unique growth trajectory, providing the opportunity to evolve into a leadership position as the company scales.

Job Highlights

• Schedule: Monday to Friday, 10:00 AM – 2:00 PM PST (20 hours per week)
• Work Arrangement: Work from home
• Contract: Independent Contractor

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job

Responsibilities

• Handle inbound phone calls and communications with residential tenants across a growing portfolio
• Manage and respond to tenant tickets, inquiries, and service requests through ticketing systems
• Coordinate repairs, maintenance requests, and emergency situations with vendors and contractors
• Process emergency tenant needs including lockouts, urgent repairs, and after-hours issues
• Support lease agreement processes, documentation, and tenant onboarding
• Provide first-line customer service support and route complex issues to appropriate departments
• Maintain professional communication standards and ensure excellent tenant experience
• Support ticket management workflows and help optimize response processes as the team scales

Requirements

• Previous experience in property management, real estate, or residential rental operations
• Strong customer service skills with professional phone manner and communication tone
• Experience handling tenant relations, maintenance coordination, or property-related inquiries
• Ability to manage emergencies calmly and coordinate quick resolutions
• Administrative skills and comfort with ticketing systems and property management software
• Bonus if you have experience with long-term residential rental management
• It helps if you’re familiar with lease agreements, tenant rights, and property maintenance processes
• Bonus if you have experience in a fast-paced, growing business environment

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional pay rate is based on hourly rates and the rate depends on your performance in the application process.

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the provided link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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