Property Management Assistant

Summary

We are seeking a dependable and highly organized Property Management Assistant to facilitate daily tenant interactions, manage lease renewals, coordinate maintenance, and oversee rent collection follow-ups. This role is crucial for ensuring smooth property operations and requires excellent English skills, confident phone communication, and the ability to assertively manage tenant relationships when necessary.

Key Responsibilities

• Oversee lease renewals and conduct follow-ups with tenants
• Manage inbound and outbound communications via calls, texts, and emails with tenants
• Submit and track maintenance tickets until resolution
• Coordinate with tenants and vendors to resolve issues
• Monitor rent collections and contact tenants post-grace period
• Maintain accountability with tenants through firmness and persistence
• Prepare and have ready eviction notice templates as needed
• Keep accurate records and updates within the system

Tools / Systems

• Doorloop (preferred)

Requirements

Requirements:

• Proficient in English (spoken and written)
• Clear and confident phone communication skills
• Strong organizational skills with high follow-through
• Ability to be firm with tenants when necessary
• Consistent, reliable, and professional in daily tasks