Property Management Assistant

Overview:

The Property Management Assistant provides day-to-day administrative and customer support for long-term and short-term rental properties. This role serves as the first point of contact for tenants and guests, ensuring smooth communication, timely issue resolution, and efficient property operations. You’ll work closely with property owners, maintenance teams, and cleaning staff to support leasing, reservations, and rent collection processes.

Independent Contractor Perks

• HMO coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Job Highlights

• Monthly Rate: Equivalent of USD 780/month in the applicants local currency
• Schedule: Monday to Friday, 9:00 AM to 5:30 PM Central Time with a 30-minute unpaid break
• Work Arrangement: Work from home
• Contract: Independent Contractor

Responsibilities

• Answer tenant and guest phone calls, emails, and text messages for both long-term and short-term rental properties
• Handle customer service inquiries and resolve issues for tenants and Airbnb guests
• Record rental payments and manage payment processing
• Create and manage work orders for maintenance and repairs
• Communicate with property owners, maintenance teams, and cleaning staff
• Assist guests with property access issues and coordinate solutions
• Manage reservations and booking-related inquiries for short-term rentals
• Handle guest requests for amenities, supplies, and services
• Coordinate with cleaning staff for property turnovers and maintenance
• Provide administrative support for leasing and rent collection processes

Requirements

• Fluent English communication skills (written and verbal)
• Previous customer service experience required
• Property management or hospitality experience preferred
• Strong communication and problem-solving skills
• Reliable internet connection and home office setup
• Ability to work within client’s time zone
• Professional phone manner and email etiquette
• Basic computer skills and ability to learn new software platforms

Scope

• Monday to Friday, 9am to 5:30pm Central with a 30-minute unpaid break
• Remote work from home arrangement
• Working hours aligned with client’s business time zone
• Access to various property management and communication software tools
• Ongoing training and support provided

Side Note:

Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional pay rate is based on hourly rates and the rate depends on your performance in the application process.

Reminder:

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the provided link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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