Project Coordinator

About the Role:

You will collaborate closely with internal technical, data, and operations teams to coordinate resources, manage timelines, and solve challenges, all while serving as the trusted point of contact for your portfolio of clients. Your goal is not just to manage projects, but to ensure each client achieves their desired outcomes, fostering long-term partnerships and satisfaction.

Job Highlights:

• Hourly Rate: USD 9.87, the equivalent in your local currency
• Paid Hours per Week: 40
• Schedule: Monday to Friday, with occasional flexibility for global time zone support
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Key Responsibilities:

• End-to-End Project Leadership: Own the planning, execution, and delivery of client implementation projects (including new store rollouts, system upgrades, and location changes). Ensure projects are delivered on time, within scope, and meet quality benchmarks.
• Client Relationship Management: Serve as the primary, trusted point of contact for clients throughout their lifecycle. Proactively manage communication, set clear expectations, and resolve concerns to ensure high satisfaction and retention.
• Cross-Functional Coordination: Liaise between the client and internal teams (Data, Operations, Sales, Technical Support) to align resources, schedule installations, and troubleshoot service delivery issues.
• Process Optimization & Reporting: Monitor and report on project health and Key Performance Indicators (KPIs). Identify and document opportunities to improve implementation workflows, tools, and client communication strategies.
• System & Documentation Management: Utilize project management platforms (e.g., Asana) and CRM software to meticulously track milestones, tasks, client communications, and all project documentation.

Who You Are (Essential Qualifications):

• A minimum of 3-4 years of experience in project coordination/management, client success, or technical account management, preferably within a SaaS, technology, retail services, or data analytics environment.
• A proven track record of independently managing client portfolios and complex projects from kick-off to completion, ensuring high levels of client satisfaction.
• Strong expertise in troubleshooting and solving logistical or service delivery challenges, with a calm and solution-oriented approach.
• High proficiency with project management software (e.g., Asana, Jira, Trello) and CRM platforms (e.g., Salesforce, HubSpot) for tracking tasks and client interactions.
• An exceptional communicator, capable of translating technical concepts for non-technical clients and clearly conveying client needs to internal technical teams.
• Highly organized, with the ability to manage multiple priorities and deadlines in a fast-paced setting.
• Analytical and proactive, using data to inform decisions and anticipate project risks before they become issues.

Your Day-to-Day Impact:

• Develop and maintain detailed project plans, schedules, and resource allocation charts.
• Lead regular internal and client-facing status meetings, providing clear updates on milestones, timelines, and action items.
• Coordinate with logistics and field operations teams to schedule and track resource deployment (personnel, equipment).
• Actively monitor project health, identify potential delays or resource conflicts, and escalate issues appropriately.
• Maintain impeccable records of all client interactions, project decisions, and configurations within our clients CRM.
• Conduct post-implementation reviews and client satisfaction check-ins, providing structured feedback to internal leadership.
• Contribute to the continuous improvement of our implementation playbooks and client onboarding processes.

General & Professional Responsibilities:

• Uphold the highest standards of professional service and client communication.
• Adhere to agreed-upon Service Level Agreements (SLAs) and professional standards.
• Foster a positive, collaborative working environment with colleagues across all departments.
• Remain adaptable, taking on other relevant duties as directed by management to support team and company objectives.

Independent Contractor Perks:

• Health Insurance Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Reminder:

Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.