Program Coordinator Community And Advocacy

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

As a Community & Advocacy Program Coordinator, you will support the execution of customer engagement and advocacy initiatives within the Dayforce Community. You’ll assist in coordinating program activities, maintaining systems, and helping to deliver a high-value customer experience. In this role, you will work cross-functionally to help implement programs that strengthen customer connections, support engagement goals, and advance the broader community vision.

What You’ll Get To Do

Community & Advocacy Support

• Coordinate logistics and communications for Community & Advocacy Programs, including Dayforce Advocates.
• Help maintain advocacy dashboards in platforms like Salesforce and Reference Edge to support tracking and reporting.
• Assist with curating and publishing content (events, news, etc.) on the Dayforce Community.
• Submit and track internal enhancement requests to improve advocacy workflows.
• Support execution of reward and recognition initiatives to appreciate advocate contributions.
• Help prepare materials and reports that demonstrate the value of community programs to customers.
  
  

User Group Program Coordination

• Assist with planning and logistics for Dayforce User Group meetings, both virtual and in-person.
• Monitor and support Online Community Group discussions to encourage customer engagement.
• Coordinate event promotion, attendee tracking, and follow-up communications.
• Support internal teams in delivering exclusive customer content for user group programs.
• Gather and summarize feedback from participants to improve future engagement efforts.
  
  

Cross-Functional Coordination

• Partner with Marketing, Sales, and Customer Success teams to support community and advocacy program alignment.
• Assist with gathering and organizing data to measure program performance and identify improvement opportunities.
• Help document repeatable processes and maintain team resources to ensure consistency and scalability.
  
  

Customer Advocacy Administration

• Schedule and coordinate reference call logistics for customer advocates.
• Help maintain accurate data in reference tools and tracking systems.
• Provide administrative support for managing the customer reference workspace.
• Assist internal teams in accessing advocacy materials and reporting.
  
  

Skills And Experience We Value

• Bachelor’s Degree in Business, Communications, Marketing, or related field.
• 1–3 years of relevant experience in customer engagement, marketing coordination, or program support.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
• Comfortable using Excel and project management or CRM tools (e.g., Salesforce).
• Clear and professional written and verbal communication skills.
• Enthusiastic team player with a willingness to learn and collaborate across departments.
  
  

What Would Make You Really Stand Out

• Familiarity with community platforms or customer advocacy tools.
• A passion for community building and supporting customer-centric programs.
• Event coordination or digital content publishing experience.
  
  

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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