Principal Business Analyst

Position Responsibilities:

Deltek is seeking a Principal Business Analyst for our Global Enterprise Application Team. You will lead the design, development, and implementation of enterprise IT application solutions to enhance company-wide operations. Key responsibilities include running business process workshops, gathering and synthesizing requirements, conducting data analysis to support business cases, and providing operational support for production systems. As a relationship manager for assigned business units, you will identify and deliver strategic technology initiatives, analyze challenges, and propose efficient solutions. This role requires strong business acumen, advanced communication, and proven analytical and critical thinking skills to maximize IT investments. any-wide operations. Key responsibilities include running business process workshops, gathering and synthesizing requirements, conducting data analysis to support business cases, and providing operational support for production systems. As a relationship manager for assigned business units, you will identify and deliver strategic technology initiatives, analyze challenges, and propose efficient solutions. This role requires strong business acumen, advanced communication, and proven analytical and critical thinking skills to maximize IT investments.

Systems Planning, Integration & Deployment

• Lead research, vendor assessment, and selection for IT business applications using formal methodologies.
• Conduct cost-benefit and ROI analyses to guide management decisions on IT system implementations.
• Collaborate on planning, designing, developing, and deploying new applications and enhancements to existing systems.
• Create use-case models, requirements specifications, and interface diagrams for development teams.
• Facilitate business process design sessions to optimize operations and information flow.
• Manage documentation, knowledge transfer, and training materials after implementation.
• Define, track, and report on success metrics, support continuous improvement initiatives.
• Oversee system testing, user acceptance, and post-implementation support for new and updated systems.
• Manage training, communication, and change management for system rollouts.
• Lead data, system, and process integration for acquisitions, especially migrating customer and CRM data to Deltek’s platforms.

Systems Operations & Support

• Develop and present reports, recommendations, and alternative solutions for enterprise IT systems.
• Assess system performance and functionality; develop strategies to enhance capabilities.
• Monitor application SLAs and collaborate with business and technical teams for robust support and ongoing improvements.
• Provide technical and strategic guidance, promoting knowledge sharing and best practices

Qualifications:

Education and Experience

• Bachelor’s in Management Information Systems, Business Administration, or equivalent; Master’s preferred.
• 6–10 years as an IT or Business Systems Analyst.
• 4–5 years implementing HR, Customer Success, or other enterprise applications in technology industries.
• Must be available to work during U.S. Eastern Time Zone hours.
• Experience managing and cleansing customer data in HR systems.
• Consulting background strongly preferred.
• Experience with Robotic Process Automation tools (e.g., Power Automate, Blue Prism, UI Path) a plus.

Technical Knowledge and Skills

• Experience across the full System Development Life Cycle (SDLC) for various technologies.
• Ability to translate business requirements into technical specifications.
• Skilled in cost-benefit and ROI analysis.
• Experience with Agile methodologies and cross-functional team collaboration.
• Knowledge of user experience design, requirements prioritization, and continuous feedback.
• Proven success with SaaS application implementation and support.
• Strong IT project management background.
• Skilled in modeling business processes, data flows, and workflow systems.
• Ability to analyze large data sets and use Business Intelligence tools.
• Experience with enterprise platforms, including HR and Customer Success systems.
• Demonstrates adaptability, learning agility, and teamwork.

Customer and Leadership Competencies

• Excellent oral and written communication, relationship building, influencing, and negotiation with technical and business teams.
• Experience engaging with all organizational levels, from staff to executives.
• Ability to manage multiple projects and adapt to changing priorities in a fast-paced environment.
• Proven conflict resolution and change management leadership skills.