Post Settlement Officer AU Mortgage WFH

Schedule: Monday - Friday (06:00 AM - 03:00 PM PHT)

What will you do?

The Post Settlements Officer is responsible for the "health" of our loan book. While the sales team focuses on new business, you focus on protecting our existing clients. You will manage the critical milestones of a loans lifecycle from interest rate expirations to annual reviews—ensuring our clients always have the most competitive product in the market.

• Loan Maintenance & Lender Relations: Work in partnership with the CSM to co-ordinate with lenders to follow up on outstanding post-settlement requirements, ensuring all loan facilities are functioning as intended.
• Proactive Annual Reviews: Work in partnership with the CSMs to conduct comprehensive annual reviews for existing clients to assess their current financial position and ensure their loan structure still meets their long-term goals.
• Maturity Management (FR & IO): * Monitor Fixed Rate (FR) Expiries to prevent clients from "cliff-falling" onto expensive revert rates. Manage Interest Only (IO) Expiries, coordinating with clients to transition to Principal & Interest or negotiate extensions where appropriate.
• Market Analysis & Benchmarking: Work in partnership with the CSM to regularly analyse the lending landscape to compare current client rates against new-to-market offers. You will identify opportunities for internal pricing requests or refinances.
• Retention Strategy: Working in partnership with the CSM to use market data to negotiate better "loyalty" rates with existing lenders on behalf of our clients.
  
  

Skills Required

• Lending Knowledge: Deep understanding of loan structures, specifically the mechanics of Fixed-Rate periods and Interest-Only terms.
• Analytical Rigor: Ability to perform market comparisons and understand how RBA movements or lender "back-book" pricing affects clients.
• Negotiation Skills: Comfortable "challenging" lenders to secure better pricing for clients.
• Compliance Mindset: Ensuring all reviews and maintenance tasks meet Best Interests Duty (BID) standards.
  
  

Join the awesome team and enjoy these benefits & perks:

Benefits

• Induction training program for 3 weeks.
• Available Work Set up: Work from Home or Hybrid or on-site.
• Competitive salary package and annual performance review, monthly rewards and recognition program.
• Opportunity to attend events and travel to Australia.
• Chance to earn your CERT IV in Mortgage Broking and Finance, which could be a great way to upskill and advance your career.
• Access to knowledge base tools, resource center and training library.
• HMO Coverage up to 2 free dependents (Medical, Dental and Group Life insurance) on Day 1
• Mandatory Government Benefits and 13th Month Pay
• Leave credits and convertible to cash of unused sick leave, paid quarterly.
• Access to Emergency and Bereavement Leave
  
  

Financial Perks:

• Access to a Financial Assistance Program through one of the leading FinTech Company in Philippines.
• Earn as much as PHP 21,000 referral bonus - help a friend land a job and get rewarded.
  
  

Work-Life Integration and Perks:

• WFH Engagements: Remote learning and employee development activities, Wellness sessions and health talks, Virtual team games and contests (Trivia, TikTok, Photo Challenges)
• Regular company-wide events, engagement activities, and a culture that values work-life balance
• Employee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms)
• Cafeteria with affordable food concessionaire partners.
• Complimentary coffee and ice cream every day.
• Sleeping Quarters and Shower rooms for comfort and convenience.
  
  

Prime Location

• Conveniently located at Mega Tower, EDSA --- the heart of Metro Manila
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOSCareers #JoinConnectOS #ConnnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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