Placement Specialist

About US

SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. Join us on this exciting journey as we redefine the benchmarks for excellence in talent-centric solutions.

About the Role

We are seeking a highly organized and proactive Placement Specialist to support caregiver onboarding, scheduling coordination, compliance tracking, and facility relationship management. This role is critical in ensuring a smooth onboarding experience for new hires while maintaining strong relationships with active caregivers and facility partners.

The ideal candidate is detail-oriented, relationship-driven, and comfortable managing multiple priorities in a fast-paced healthcare staffing environment.

Key Responsibilities

1. New Hire Onboarding & Credentialing

• Welcome and congratulate newly approved caregivers.
• Review caregiver files and clearly communicate all credentialing requirements.
• Follow up daily (or per agreed timeline) until all required documents are submitted.
• Ensure all documents are complete, legible, current, and uploaded correctly in the system.
• Coordinate orientation, scheduling, and communicate details via phone and email.
• Submit clearance requests in a timely manner to avoid onboarding delays.
• Maintain strong communication with facility compliance representatives.
• Ensure smooth payroll setup, including:
• Entering orientation shifts and schedules
• Confirming that contracts and rates are properly documented
• Verifying tax forms, direct deposit, and required payroll documents
• Ensuring timesheets are submitted for first payment

2. Active Caregiver Management

• Conduct weekly retention and courtesy follow-ups.
• Reinforce adherence to schedules and contractual commitments.
• Monitor active assignments to identify changes in service hours.
• Address performance or attendance concerns promptly.
• Provide ongoing support to ensure caregiver satisfaction throughout assignments.

3. Schedule Coordination

• Contact active caregivers weekly to collect schedules.
• Confirm schedules with facility contacts.
• Ensure 100% schedule entry and accuracy.
• Proactively check for additional shift opportunities at assigned facilities.
• Maintain reminder lists for caregivers who have not submitted schedules.

4. Facility Relationship Management

• Build and maintain strong relationships with facility contacts.
• Provide onboarding status updates for new hires.
• Conduct monthly courtesy calls.
• Follow up after orientations to gather satisfaction feedback.
• Participate in meetings and calls as required.

5. Issue Resolution & Cancellations

• Review daily reports for cancellations or issues and follow up accordingly.
• Counsel caregivers regarding cancellations and attendance concerns.
• Send official counseling documentation when required.
• Assist in finding replacement staff when needed.
• Follow termination policies and procedures when applicable.

6. Compliance Management

• Monitor expiring documents and send timely reminders.
• Address compliance issues during scheduling conversations.
• Issue verbal and written notices for noncompliance.
• Notify facilities if a caregiver is not cleared to work.

Qualifications

• Previous experience in healthcare staffing, scheduling, onboarding, or workforce coordination preferred
• Strong communication skills (phone and email)
• Excellent organizational and time-management skills
• close attention to detail
• Ability to manage multiple caregivers and facility relationships simultaneously
• Comfortable working in a fast-paced, deadline-driven environment

What We’re Looking For

• Relationship-focused professional with strong follow-up skills
• Problem solver who takes initiative
• Confident communicator able to counsel caregivers when needed
• Process-driven and compliance-oriented