Patient Experience Coordinator - AU Experience

Job Overview

We are seeking a highly organised and proactive Administrative & Patient Experience Coordinator to support the day-to-day operations of a premium healthcare clinic specialising in precision health optimisation.

This role is ideal for someone with strong administrative discipline, excellent communication skills, and a polished client-facing approach. You will be responsible for managing clinic communications, coordinating appointments, supporting patient follow-ups, and ensuring a seamless, high-end patient experience.

The ideal candidate is detail-oriented, discreet, and capable of working independently while handling sensitive information with professionalism and confidentiality.

Job Highlights

• Paid Hours per Week: 40
• Schedule: Flexible within clients business hours | Australian Eastern Time
• Work Arrangement: Work from home
• Contract: Independent Contractor
• Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities:

Administrative & Operational Support

• Manage all inbound and outbound communications including emails, calls, and patient enquiries
• Coordinate daily appointment scheduling, confirmations, and follow-up communications
• Maintain accurate patient records, schedules, and administrative documentation
• Support workflow management to ensure smooth day-to-day clinic operations
• Monitor calendars and coordinate consultation availability

Patient Experience & Coordination

• Provide a professional and premium experience for all prospective and existing patients
• Conduct structured outreach and follow-up communications with patients
• Assist with patient onboarding, reminders, and post-consultation coordination
• Ensure all interactions are handled with discretion, professionalism, and care

Clinic Readiness & Support

• Support operational readiness of clinic spaces before and after consultations
• Maintain organisation and presentation standards across administrative and patient-facing areas

Confidentiality & Compliance

• Handle sensitive and confidential patient information with strict discretion
• Maintain professionalism in all written and verbal communications
• Uphold clinic procedures, standards, and confidentiality protocols at all times

Requirements

• Proven experience in administrative, coordination, or client-facing support roles
• Excellent written and verbal English communication skills
• Strong organisational and time management abilities
• High level of attention to detail and accuracy
• Ability to work independently with minimal supervision
• Strong professional judgement and discretion
• Comfortable handling confidential and sensitive information
• Proficiency with scheduling platforms, CRM systems, and general administrative tools

Nice to have

• Previous experience in private healthcare, medical administration, or wellness environments
• Experience supporting premium or executive-level clients
• Familiarity with patient scheduling systems and CRM platforms
• Background in hospitality-style client service or executive support

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.