Outbound Inbound Contact Center Representative

Job Title: Outbound/Inbound Call Center Agent – Donations Campaign

Location: Remote

Employment Type:Full-time

About Us:

Phil-Am Insurance & Precision Partners is dedicated to assisting our clients to exceed their commitments in various verticals and campaigns, providing excellent service and sales performance on a consistent basis. Our team works together to make a difference, and we’re seeking passionate, motivated individuals to join our contact center team to help us reach our corporate goals.

Position Summary:

As a Contact Center Agent for our donations campaign, you will be a voice for our organization, connecting with potential donors to share the mission of our clients and encourage financial support. This role requires excellent communication skills, a persuasive and empathetic approach, and a strong commitment to achieving campaign goals.

Responsibilities:

• Make outbound calls, sms, email, and chats to prospective donors using provided scripts and guidelines
• Clearly and effectively communicate the purpose of the campaign and the impact of donations
• Build rapport with donors, answer questions, and address concerns professionally
• Maintain accurate records of donor interactions and contributions in the CRM system
• Achieve or exceed daily and weekly call and fundraising targets
• Handle rejection gracefully while staying motivated and positive
• Collaborate with team members and participate in training sessions to improve techniques and performance
• Update donor data and act as a retention specialist to retain giving
  
  

• Previous experience in sales, fundraising, customer service, or a contact center environment is a plus
• Strong verbal communication and active listening skills
• Ability to handle high call volumes while maintaining a positive attitude
• Persuasive, empathetic, and able to connect with a diverse audience
• Basic computer skills and familiarity with CRM systems
• Goal-oriented and self-motivated to meet and exceed targets
• High school diploma or equivalent required
• Ability to work with little to no supervision, a self-starter mentality
  
  

• Competitive hourly pay
• Paid training to ensure your success
• Opportunities for growth within the organization
• A supportive team environment dedicated to making a difference