Outbound Caller

Our Company

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role

We’re seeking a Bilingual Outbound Caller to join our team and support one of our delivery service partners. This role is designed for a motivated, results-driven professional who enjoys connecting with people, driving engagement, and helping inactive applicants become active drivers.

You’ll play a key role in reactivating inactive driver accounts through outbound calls, maintaining accurate CRM records, and consistently meeting performance goals while delivering an excellent customer experience.

Location: Must be in the Philippines – Remote.

Environment: Philippine and International Teams.

Language: Advanced English (B2+ - C1).

Timezone: Monday to Friday – 8:00 AM to 5:00 PM PST.

Contract: Full-Time.

Requirements

• Education: High school diploma required; vocational or college education is a plus.
• Experience: At least 1 year of experience in outbound sales, telesales, customer engagement, or a related role.
• Skills:
• Bilingual in Spanish and English.
• Experience using CRM systems.
• Strong communication, negotiation, and persuasion skills.
• Proven ability to meet performance targets and quotas.
• Experience in the gig economy, ridesharing, or delivery services is an advantage.
• Willingness to undergo on-site training.
• Characteristics:
• Customer-focused and service-oriented.
• Results-driven with a positive attitude.
• Strong organizational and time management skills.
• Able to work independently and collaboratively.
• Adaptable and eager to continuously improve.
  
  

• Make outbound calls to a list of inactive drivers to reactivate their accounts and encourage them to start driving again
• Maintain a high volume of daily calls while consistently achieving success targets and performance goals
• Record and update driver information in the company's CRM system accurately
• Improve techniques and strategies continuously based on performance data and industry trends
• Collaborate with team members and management to identify best practices and areas for improvement