Operations Outreach Specialist

Job Overview

Our client is seeking a detail-oriented and proactive Operations Outreach Specialist to support six restaurant locations. This role is a hybrid of live security/operational monitoring, data reporting, and local catering sales outreach. You will be responsible for ensuring operational standards are met during peak hours while simultaneously driving revenue through community engagement.

Schedule

• Total Weekly Hours: 31.5 hours (4.5 hours per day, 7 days a week).
• Shift Structure (Central Time - CT):
• Lunch Block (12:00 PM – 2:00 PM): Focus on live monitoring and catering lead research/outreach.
• Dinner Block (5:00 PM – 7:00 PM): Focus on live monitoring and daily report distribution.
• Night Check (9:00 PM – 9:30 PM): Verification of closing procedures and store security.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Key Responsibilities

1. Live Operations Monitoring (CCTV)

• Monitor live camera feeds for 6 restaurant locations during peak lunch and dinner rushes.
• Identify operational issues (e.g., uniform compliance, cleanliness, speed of service).
• Observe drive-through efficiency and customer service interactions.
• Provide real-time alerts to restaurant teams via WhatsApp for any immediate concerns.

2. Data Retrieval & Reporting

• Access proprietary platforms (Parapet and TeamKFC) to pull daily performance data.
• Export and organize Excel/PDF reports for the management team.
• Ensure reports are distributed daily with accuracy.
• Develop a baseline understanding of the data to provide high-level highlights eventually.

3. Catering Sales & Outreach

• Identify local organizations (schools, businesses, etc.) using Google Maps and provided lists.
• Conduct outbound outreach via Gmail and WhatsApp to promote catering services.
• Manage initial inquiries and hand off qualified, "warm" leads to the management team for final logistics and closing.

Requirements

• Reliability: Absolute consistency is required for the split-shift schedule, including weekends.
• Multitasking: Ability to maintain "eyes on" camera feeds while performing administrative and outreach tasks.
• Communication: Clear, professional written English for both internal team messaging and external sales outreach.
• Technical Proficiency: Comfortable with WhatsApp, Gmail, and basic Excel. Experience with restaurant POS or back-office portals is a significant advantage.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.