Operations Manager

Job Overview:

We're looking for an experienced Holiday Let Operations Manager to oversee the day-to-day operations of our growing UK short-term rental portfolio. If you're highly organised, proactive, and thrive in a fast-paced environment, we'd love to hear from you

.
Key Responsibilitie

• s:
  Manage the day-to-day operations of UK holiday lets and serviced accommodation properti
• es.Oversee Airbnb and Booking.com accoun
• ts.Manage our channel manager (Lodgify) to ensure calendars and listings remain accura
• te.Handle guest communication via chat and phone with professionalism and excellent customer servi
• ce.Manage bookings and calendars across multiple platfor
• ms.Onboard new properties, including creating listings, uploading photos, writing descriptions, and setting up prici
• ng.Coordinate maintenance requests and liaise with contractors and tradespeop
• le.Schedule and manage cleaning teams to ensure properties are guest-rea
• dy.Oversee guest check-ins and check-ou
• ts.Maintain property compliance documentation, including Gas Safety Certificates, EICRs, insurance documents, and other required recor
• ds.Monitor operations, identify process improvements, and help reduce operational cos
• ts.Utilize dynamic pricing tools such as PriceLabs (or simila
• r).Manage guest messaging automation platforms such as ChargeAutomati

on.
Requireme

• nts:
  
  3+ years of experience managing holiday lets, serviced accommodation, or short-term rental operations (req

uired)
Proven experienc

• e with
• :
  AirbnbBoo
• king.comLodgify or similar channel management s
• oftware.Dynamic pricing tools (PriceLabs or equi
• valent).Guest messaging automation platforms (ChargeAutomation or s
• imilar).Excellent written and spoken
• English.Strong organizational and time management skills with the ability to manage multiple properties simulta
• neously.Ability to work independently with minimal supe
• rvision.Calm and professional when handling urgent situations, including guest complaints, maintenance emergencies, and l
• ockouts.High attention to detail, especially regarding compliance, documentation, and operational a
• ccuracy.Comfortable using spreadsheets and reporting tools to monitor property performance an
• d costs.Trustworthy and discreet when handling sensitive financial and owner info
• rmation.A proactive, solutions-focused mindset that identifies problems and recommends effective so

lutions.
Why

• Join Us?
  Fully remote
• position.Work with a growing UK holiday let
• portfolio.Long-term opportunity with room f
• or growth.Supportive and collaborative team en
• vironment.Opportunity to make a direct impact on operations and guest e

xperience.
If you have the experience and operational mindset we're looking for, we'd love to hea