Operations Manager

We want you to see first why this opportunity stands out and why it could be a great fit for you.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Steady freelance job

Job Overview

We are looking for a highly organized and proactive Franchise Operations Manager to support the day-to-day running and growth of our Kingston and Birmingham franchise locations.

The role focuses on customer support, lead conversion, marketing support, and operational administration to ensure a smooth experience for families and strong local visibility for the academies.

You will be responsible for nurturing enquiries, booking trial sessions, supporting customers, maintaining our online presence, and assisting with operational tasks that help the franchise run efficiently.

The role is remote but requires consistent availability during UK BST working hours.

Job Highlights

Schedule: Monday-Friday from 8:00 am to 12:00 pm UK BTS hours (4 hours/day, 20 hours/week)

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

1. Customer Support & Lead Conversion

Approx. 3 hours per day

Manage enquiries and support prospective and existing customers across the six academies.

Responsibilities include:

• Responding to enquiries from parents and prospective players
• Nurturing leads and booking trial sessions
• Ensuring trial players have all necessary information before attending their session (venue location, timings, what to bring)
• Following up with trial players after their session to convert them into full members
• Maintaining friendly, clear communication with customers via phone, email, and messaging platforms

2. Customer Feedback & Retention Calls

Approx. 1 hour per day

Support service improvement and retention through customer feedback.

Responsibilities include:

• Calling customers who cancel their membership to understand:
• Reason for leaving
• Feedback on their experience
• Calling selected customers to:
• Ask for feedback
• Encourage them to leave a Google review

3. Google Business Profile Management

Approx. 1 hour per week

Maintain the online presence for six Google Business profiles.

Responsibilities include:

• Uploading one weekly photo update to each profile (using content stored in Google Drive)
• Posting a weekly update message
• Responding to customer reviews
• Ensuring profiles remain active and updated

4. Social Media Support

Approx. 1 hour per week

Support brand visibility and engagement.

Responsibilities include:

• Creating and posting one weekly social media post
• Using existing content stored in Google Drive
• Posting across the relevant academy social media accounts

5. Financial Administration

Approx. 1 hour per week

Support basic financial organization.

Responsibilities include:

• Uploading receipts and documents to Xero
• Matching receipts to bank transactions
• Ensuring records are organized for the accountant

6. Operational Support

Approx. 2 hours per week

Provide flexible operational support depending on weekly needs.

Examples include:

• Updating spreadsheets or internal systems
• Supporting marketing campaigns
• Helping organize camps or local events
• General administrative support for the franchise owner

Key Skills & Experience

The ideal candidate will have:

• Strong organizational and time-management skills
• Excellent customer service and communication skills
• Experience handling customer enquiries and lead conversion
• Confidence making phone calls to customers
• Familiarity with Google Business profiles and social media platforms
• Basic understanding of Xero or bookkeeping systems (preferred but not essential)
• Ability to work independently and manage tasks effectively

Personal Qualities

We are looking for someone who is:

• Friendly and professional when communicating with parents
• Reliable and responsive
• Detail-oriented and organized
• Comfortable working remotely
• Proactive and able to take ownership of tasks

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.